At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships with B2B clients.
- Company: Join NetGiant, a company dedicated to outstanding customer experiences.
- Benefits: Competitive salary, bonus scheme, hybrid working, and ongoing training.
- Other info: Enjoy a supportive team environment with great career growth opportunities.
- Why this job: Thrive in a role where your communication skills make a real difference.
- Qualifications: Experience in customer service or relationship roles is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional customer service and enjoy building strong relationships with business customers?
At Net Giant, you'll play a key role in supporting our B2B customers by delivering first-class customer service and becoming a trusted point of contact for the businesses you work with.
This is a varied role combining inbound customer support with proactive contact to existing customers, helping them get the most from our service while identifying opportunities to add value where appropriate.
If you enjoy speaking with customers, solving problems and building long-term relationships, you'll thrive in this role.
Outstanding customer service, taking ownership and building customer loyalty are recognised, rewarded and supported.
Key Responsibilities
- Deliver excellent customer service through inbound telephone and email enquiries.
- Proactively contact existing customers to check satisfaction, discuss future requirements and ensure they continue to receive the excellent service they expect from Net Giant.
- Introduce relevant products and services that add genuine value to customers.
- Re‑engage dormant customer accounts and encourage customers to trade with us again.
- Accurately maintain customer information and activity within our CRM system.
- Work collaboratively with colleagues across the business to deliver an outstanding customer experience.
Experience & Knowledge
- Experience in customer service, customer support, internal sales or customer relationship roles.
- Confident communicating with customers by telephone and email.
- Good IT skills, including Microsoft Office and CRM systems.
- Experience within a B2B environment would be advantageous but is not essential.
Skills & Attributes
- Friendly, confident and professional.
- Excellent communication and relationship‑building skills.
- Organised, proactive and able to manage multiple priorities.
- Commercially aware, with the ability to recognise opportunities whilst always putting the customer first.
- Positive team player with a genuine passion for delivering exceptional service.
- What You'll Get
- Competitive salary with bonus scheme.
- Hybrid working following successful completion of your probationary period.
- Free on‑site parking.
- Ongoing training and career development opportunities.
- #J-18808-Ljbffr
Customer Relationship Executive in Atherton employer: NetGiant Ltd
At NetGiant, we pride ourselves on being an exceptional employer that values outstanding customer service and relationship building. Our supportive work culture fosters collaboration and rewards initiative, ensuring that our Customer Relationship Executives not only thrive in their roles but also have ample opportunities for career growth and development. Located in a vibrant area with free on-site parking and the flexibility of hybrid working, we offer a dynamic environment where your contributions are recognised and appreciated.
