At a Glance
- Tasks: Lead Netflix's retail strategy for Consumer Products across the UK and EMEA.
- Company: Join Netflix, a global leader in entertainment with millions of members worldwide.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and collaboration across teams.
- Why this job: Shape the future of retail in entertainment and engage with iconic franchises.
- Qualifications: Experience in retail and consumer products, especially in Hardlines.
The predicted salary is between 66150 - 80850 £ per year.
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
As the UK Retail Senior Manager, you will own the strategy and execution of Netflix’s Consumer Products retail business across the UK, while also developing the broader EMEA retail strategy. With particular expertise in Hardlines, you will identify growth opportunities, build strategic retailer relationships and deliver best-in-class programmes across priority categories and franchises, while developing insights, strategies and best practices that can scale across EMEA.
Key Responsibilities
- Own the UK & Ireland retail strategy and execution, setting priorities across key channels, retailers and franchise opportunities.
- Develop the EMEA retail strategy, bringing deep channel, category and retail expertise to identify regional priorities, growth opportunities and whitespace.
- Identify UK & Ireland retail growth opportunities, using market intelligence, consumer insights and commercial data to shape investment and prioritisation.
- Build and manage strategic relationships with priority UK & Ireland retailers, developing joint business plans and opportunities to grow Netflix’s Consumer Products presence, with a particular focus on Hardlines.
- Partner with UK cross functional teams and licensees to maximise retail execution, including listings, assortment, placement, activation and in-store presence.
- Translate global Consumer Products strategies into UK & Ireland and EMEA retail plans, ensuring global priorities are relevant to local market and retailer dynamics, while bringing Hardlines expertise where relevant.
- Maximise major franchise and seasonal retail moments in the UK & Ireland, developing distinctive activations that deliver visibility, commercial impact and fan engagement.
- Establish EMEA Hardlines best practice and capability, sharing UK & Ireland learnings and developing scalable approaches that can be adopted across markets.
- Track and evaluate UK & Ireland retail performance, using sell-through, market and partner data to measure impact, identify opportunities and improve future programmes.
- Build and manage strategic UK licensee partnerships, developing joint business plans, go-to-market strategies and effective account management.
What We’re Looking ForMust-have
- Significant experience in retail, consumer products, licensing or entertainment, with deep expertise in Hardlines, ideally toys.
- Deep understanding of the UK & Ireland retail landscape, with broader knowledge of EMEA channels, markets and retail dynamics.
- Proven experience developing and executing retail strategies that deliver measurable commercial growth.
- Strong commercial judgement, with the ability to identify opportunities, prioritise investment and make clear decisions.
- Experience translating global Consumer Products strategies into locally relevant retail plans, with the ability to operate across UK & Ireland execution and EMEA strategy.
- Strong analytical skills, using retail performance, market intelligence and consumer insights to identify opportunities and inform decisions.
- Highly effective communication, influencing and cross-functional collaboration skills, with the ability to align Licensing, Hardlines, Marketing, country teams and external partners and influence senior stakeholders.
- Ability to lead multiple complex retail initiatives and franchise launches simultaneously, using strong planning and organisational skills.
Nice to have
- Established relationships with senior UK retail stakeholders, particularly across buying, category management and retail marketing.
- Experience working in or with entertainment brands and franchises.
- Ability to work with a high degree of autonomy, constructively challenge existing approaches, identify new opportunities and drive change.
- Genuine passion for entertainment, brands and retail, and an understanding of how fans engage with Netflix IP.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Retail Senior Manager, Consumer Products - EMEA in London employer: Netflix
At Netflix, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Franchise Strategy & Execution Lead in London, you will benefit from unparalleled growth opportunities, working alongside talented professionals in a collaborative environment that values creativity and innovation. Join us to make a meaningful impact on beloved franchises while enjoying the vibrant culture of one of the world's leading entertainment companies.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Senior Manager, Consumer Products - EMEA in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Netflix, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Netflix!
We think you need these skills to ace Retail Senior Manager, Consumer Products - EMEA in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Netflix, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Netflix and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Netflix that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Netflix
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
