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For Companies At a Glance
- Tasks: Help customers succeed by guiding them through their learning journey and platform setup.
- Company: Join Netex UK, a leader in digital learning solutions based in Leeds.
- Benefits: Enjoy flexible working hours and a competitive salary up to £45,000.
- Why this job: Be a key player in enhancing customer satisfaction and driving business success.
- Qualifications: Experience in customer success or project management, especially in the SaaS industry.
- Other info: Opportunity to travel and work with cutting-edge e-learning technologies.
The predicted salary is between 36000 - 54000 £ per year.
Title: Learning Success Manager
Entity: Netex UK
Location: Leeds
Salary: Up to £45,000 D.O.E
Hours: Full Time 37.5hrs per week (Flexible options considered)
Space: Red Circle/Business/Customer Success
Key Responsibilities:
In this role you will ensure our customers are set up for success by working closely with them throughout their entire customer journey. You will be a product expert and advocate, providing best practice guidance and support on; platform setup and configuration, implementation and product adoption, all while ensuring alignment with key business objectives to meet customer goals and wider business needs.
The Day-to-Day:
The day-to-day will include engaging with various customer stakeholders to understand their business needs and guide them in selecting the right platform solutions. You will work closely with internal teams to design integrated digital learning solutions that support business development efforts. Our LSM’s lead client onboarding, managing all stakeholders and ensuring a smooth setup, training, and launch process. This role includes providing ongoing support to enhance product adoption and customer satisfaction, acting as a point of escalation for any issues, and serving as a bridge between product and business teams to ensure seamless communication and knowledge sharing.
Required:
•Experience in Engagement Management, LMS implementation consulting, Senior Customer Success Management, or Project Management.
•Experience in the SaaS industry.
•Basic understanding of Agile methodology.
•Experience in planning and organisation, especially in project management.
•Advanced knowledge of Microsoft Office package and CRM, ERP, online project management tools, and collaborative networking tools.
•Experience with LMS platforms, APIs, and integrations.
•Good knowledge of enterprise technologies and systems like LDAP, SSO, CRM, ERP, or HRIS.
•Understanding of user/platform administration and technologies in e-learning environments: LMS, SCORM/xAPI, LRS, LXP for example.
Personal Attributes:
•Willingness to travel
•Resilience
•Time Management and Prioritisation
•Proactive, results driven mindset
•Interpersonal and Relationship Building
•Strategic thinking
•Agility and Adaptability
Desired:
•Knowledge of the e-learning sector
•Spanish speaking
Contact Detail:
Netex Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Success Manager
✨Tip Number 1
Familiarise yourself with the specific LMS platforms mentioned in the job description. Understanding their functionalities and how they integrate with other systems will give you an edge during interviews.
✨Tip Number 2
Network with current or former Learning Success Managers in the SaaS industry. They can provide insights into the role and share tips on what the hiring team at Netex UK values most in candidates.
✨Tip Number 3
Prepare to discuss your experience with project management and customer engagement strategies. Be ready to share specific examples of how you've successfully managed client relationships and ensured product adoption.
✨Tip Number 4
Showcase your understanding of Agile methodology during your conversations. Highlight any relevant experiences where you've applied Agile principles to enhance project outcomes, as this is a key aspect of the role.
We think you need these skills to ace Learning Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Engagement Management, LMS implementation, and Customer Success Management. Use specific examples that demonstrate your skills in project management and SaaS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the e-learning sector and your passion for helping customers succeed. Mention how your background aligns with the key responsibilities of the Learning Success Manager role.
Highlight Relevant Skills: In your application, emphasise your knowledge of Microsoft Office, CRM tools, and any experience with LMS platforms. Discuss your familiarity with Agile methodology and how it can benefit the role.
Showcase Personal Attributes: Include examples that demonstrate your resilience, time management, and strategic thinking. Highlight your interpersonal skills and ability to build relationships, as these are crucial for the Learning Success Manager position.
How to prepare for a job interview at Netex Learning
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in customer success management or engagement management. Be prepared to discuss specific examples of how you've helped clients achieve their goals and how you navigated challenges during the process.
✨Demonstrate Product Knowledge
As a Learning Success Manager, being a product expert is crucial. Familiarise yourself with the company's platform and be ready to discuss its features and benefits. This will show your commitment and understanding of how to guide customers effectively.
✨Emphasise Your Project Management Skills
Since the role involves planning and organisation, be prepared to talk about your project management experience. Discuss any tools you've used, such as CRM or online project management software, and how they helped you manage projects successfully.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer issues. Think of examples where you had to act as a bridge between teams or resolve conflicts, and explain your thought process and outcomes.
