Legal Innovation Partner - EMEA New United Kingdom in London

About the role

The Sr. Director, Legal Innovation Partners is one of the most senior customer-facing leadership roles at NetDocuments. You will own the strategy, structure, and performance of the Legal Innovation Partner team – a group of senior practitioners embedded with NetDocuments’ most strategic law firm and legal department clients to drive AI adoption, transformation, and long-term retention.

What You’ll Do

• Lead and develop the Legal Innovation Partner team, setting performance expectations, career development frameworks, and a culture of client‑first excellence.
• Own a portfolio of strategic client relationships at the Sr. Director level, personally driving renewal, expansion, and executive‑level engagement with firm leadership, CIOs, and innovation partners.
• Define and continuously refine the firm’s AI transformation engagement model – from initial diagnostic through adoption milestones and renewal – in partnership with Product, Engineering, and Marketing.
• Collaborate with the VP of Customer Success, Sales, and Revenue Operations to forecast and manage the renewal pipeline, identify expansion opportunities, and proactively address at‑risk accounts.
• Represent NetDocuments at industry conferences, client advisory boards, and legal technology forums as a thought leader in legal AI adoption and firm innovation strategy.
• Partner with Legal Solutions Directors and the broader Customer Success organization to ensure seamless coordination across client‑facing functions.
• Hire, coach, and retain top Legal Innovation Partner talent, building a team that commands credibility in conversations with law firm management committees and C‑suite legal technology leaders.
• Define and monitor success metrics for the LIP team, including NRR, renewal rate, adoption scores, and client satisfaction, and hold the team accountable to them.
• Other duties as assigned.

What You’ll Need to be Successful

• 12+ years of experience in legal technology, legal operations, enterprise customer success, or a combination thereof – with at least 4 years in a leadership role.
• Deep understanding of law firm operations, legal department workflows, and the current state of AI adoption in the legal industry – able to hold peer‑level conversations with Managing Partners, CIOs, or Chief Innovation Officers.
• Demonstrated track record of owning and growing a book of business in a B2B SaaS or legal technology environment, including direct accountability for renewal and expansion outcomes.
• Experience building or leading customer success, professional services, or client advisory teams in enterprise technology.
• Strong executive presence and communication skills – comfortable presenting to a firm’s Management Committee as well as working with a legal technology manager on adoption roadmaps.
• JD or equivalent legal industry experience preferred; prior law‑firm practice, legal operations leadership, or legal technology experience with AmLaw 200 firms or large legal departments is a significant advantage.
• Familiarity with document management systems, legal AI platforms, and the broader LegalTech ecosystem.
• Ability to travel up to 30% to client sites, conferences, and internal team meetings.

What You’ll Love About NetDocuments

• The People!
• 90% healthcare premiums company covered.
• HSA company contribution.
• 401(k) match at 4% with immediate vesting.
• Flexible PTO (typically 3 to 4 weeks a year).
• 10 paid holidays.
• Monthly contributions for life activities & wellness.
• Access to LinkedIn Learning with monthly dedicated time to explore.

Compensation

The compensation range for this position is: Base: $180,000 – $190,000 USD plus bonus. The posted cash compensation includes target earnings, base salary, and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on factors such as career level, skills, experience, geographic location, qualifications, and other job‑related considerations.

Equal Employment Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.