At a Glance
- Tasks: Build and maintain strong relationships with customers across the UK and EMEA.
- Company: Join a supportive and inspiring team at Netcraft, a leader in cybersecurity services.
- Benefits: Enjoy 33 days annual leave, private health cover, and flexible working options.
- Other info: Access to learning resources and volunteering days to support your growth.
- Why this job: Make a real impact by driving customer success and expanding services.
- Qualifications: Experience in account management and familiarity with CRM tools preferred.
The predicted salary is between 40500 - 49500 £ per year.
We’re proud of our talented team and the value each person brings, and we’ve built a workplace where people feel supported and inspired. From strong benefits and wellness programs to meaningful collaboration and team connection.
Reporting to the VP of Account Management, you will build and maintain strong, long-lasting relationships with Netcraft's customers across the UK and EMEA, maximising the value derived from our services, driving renewals and expansion, and becoming a trusted partner to stakeholders at every level. This role is based out of our Bath or London office on a hybrid basis.
- Manage a book of customers across the UK and EMEA spanning multiple industries (e.g. technology, financial services, retail), adapting your approach to the size and complexity of each account.
- Utilise automation and high-efficiency processes to manage your book effectively, while delivering high-touch, tailored engagement for key accounts and senior stakeholders.
- Serve as the long-term customer relationship manager in order to renew and expand cybersecurity services throughout the life of each partnership.
- Meet regularly with customers both in person and remotely, flexing your communication style to suit the audience.
- Build and manage relationships across the full stakeholder spectrum, from operational team members through to senior executives.
- Understand customer requirements, objectives, and opportunities, and become the customer's voice internally to prioritise and drive service improvements.
- Identify and facilitate opportunities for customers to expand services, based on a solid understanding of their business and the cybercrime threat landscape.
- Develop customer knowledge of Netcraft's services, present service performance results, and respond to customer questions.
- Comfortable managing accounts efficiently at scale while delivering personalised, strategic engagement where it matters most.
- Familiarity with CRM and account management tools to support efficient management of a large book of business.
European language skills are desirable but not required.
33 days annual leave - includes public holidays which can be worked if you prefer. Generous enhanced family leave and pay. Enhanced Sick Pay from day 1, rising to 12 weeks full pay after 6 months. Salary sacrifice pension with matched employer contributions up to 5% + NI savings. Private health cover, including access to a private GP service. Life Assurance at 4 x salary. Equity tracking scheme (eligibility criteria apply) - allowing you share in Netcraft's long term success. Hybrid and flexible working options. Meals, snacks, and drinks provided in the office. Comprehensive health, safety, and wellness service available 24/7 for you and your family. Two paid Learning & Development days per year plus access to learning resources such as Udemy and Coursera to support your career. Two Volunteering Days per year, to allow you to contribute to your wider community or charity. Employee Referral Bonus scheme. Spot reward bonus scheme to reward truly outstanding contributions.
Diversity, Equity & Inclusion: Through our ally network, we support under-represented groups and maintain a working environment free from bias, harassment, or discrimination.
Account Manager / Executive (Salesforce) - Remote employer: Netcraft
Netcraft is an exceptional employer located in Greater London, offering a dynamic hybrid work environment that fosters collaboration and innovation. With generous benefits such as 33 days of annual leave and enhanced family leave, we prioritise employee well-being and work-life balance. Our commitment to professional growth ensures that team members have ample opportunities to develop their skills and advance their careers in the fast-paced B2B SaaS cybersecurity sector.
