Developer Experience Engineer New Hybrid (London, Manchester, Bath)

Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world and many large governments. Our purpose and passion are focused on just one thing: protecting the world from cybercrime. That passion shapes how we work, too. We’re proud of our talented team and the value each person brings, and we’ve built a workplace where people feel supported and inspired.

The role involves joining our Platform team as an experienced Developer Experience Engineer (DevEx / DX) to accelerate developers and remove engineering friction across the organisation. This role can be based in any of our UK offices: London, Manchester or Bath. As the first DevEx engineer, you will shape how developer experience is measured and improved across the organisation. This is a founding individual contributor role, suited to someone excited by building a DevEx function from the ground up and delivering meaningful change in a hands-on way. Success will be measured by improvements in developer productivity metrics, reduced onboarding time, faster feedback loops in CI/CD, and high satisfaction from engineering teams.

Your responsibilities will include:

• Lead the evaluation and integration of developer tools, especially AI-assisted development tooling.
• Support team adoption through knowledge sharing, demos, tracking utilisation and demonstrating value.
• Experiment with emerging developer tooling and evaluate real-world impact on engineering productivity.
• Develop and maintain "golden path" templates and scaffolding to accelerate project bootstrapping and promote consistent engineering practices.
• Improve and standardise the local development experience across all engineering teams (environment set-up, local services, test data, etc.) to reduce onboarding and iteration time.
• Work with the rest of the Platform Engineering department to securely abstract Infrastructure and Cloud tasks away from software engineers.
• Support teams by assessing and recommending improvements to CI/CD pipelines and SDLC processes.
• Reduce build and test feedback loops by improving CI pipeline performance and reliability.
• Define and track developer productivity metrics (e.g. build times, CI performance, deployment frequency) to identify systemic friction and measure improvement.
• Help software teams curate high-quality pipelines and tests, ensuring high release confidence.
• Build and maintain internal developer tools (CLIs, automations, shared libraries, etc.) that simplify common engineering workflows.
• Conduct regular user research and feedback sessions with engineering teams to identify friction points and propose improvements.
• Improve the structure and discoverability of engineering documentation, reducing time-to-first-M&R and improving engineering onboarding.

To be successful, you’ll need:

• 4+ years of experience in Software Engineering, DevEx, and/or Platform Engineering roles.
• Strong proficiency in at least one modern systems or scripting language (ideally Go).
• Demonstrated experience integrating generative AI-powered tooling into software workflows.
• Understanding of the limitations, failure modes, and security risks associated with LLMs (hallucinations, prompt injection, context-window limits, etc.).
• Deep understanding of the modern SDLC, including Git flow, CI/CD (especially GitLab CI), and containerisation technologies (Docker, Kubernetes).
• Exceptional empathy for the developer experience; a product mindset where the "customer" is the internal software engineer, and an understanding of the developer mindset to ensure keen adoption of new tools and practices.
• Strong written communication skills, with the ability to write documentation that is easily parsable by both humans and LLMs.
• Ability to navigate ambiguity and define standards in a rapidly evolving technology landscape.
• An awareness of cost implications in a cloud environment, and methods of optimising services for maximum ROI.

Bonus points if you have:

• Agentic workflows: Experience building or coordinating autonomous agents that can perform multi-step engineering tasks.
• Dev portal expertise: Experience with Backstage.io or other developer portals.

We offer strong benefits and wellness programs, along with meaningful collaboration and team connection opportunities.

Diversity, Equity & Inclusion is deeply important to us. Through our ally network, we support under-represented groups and maintain a working environment free from bias, harassment, or discrimination. We encourage candidates from all backgrounds to apply and are happy to make adjustments to the hiring process to ensure every candidate can participate fully.