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- Tasks: Lead and evolve QA strategy for telecom solutions, ensuring high-quality delivery.
- Company: Join Netcracker, a global leader in telecom software and services.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities to work globally and innovate in telecom solutions.
- Why this job: Make a real impact in the telecom industry while leading a high-performing team.
- Qualifications: 12+ years in QA, with strong telecom BSS systems experience and leadership skills.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting‑edge cloud‑native and AI‑powered innovations to enable communications service providers and enterprises to transform their businesses. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
We are seeking an experienced Director of Quality Assurance to lead and evolve our QA strategy across our BSS (Business Support Systems) platforms. This role is critical in ensuring high‑quality delivery of customer‑facing telecom solutions, including billing, CRM, order management, and digital channels. The ideal candidate combines deep QA leadership with strong telecom domain expertise and brings customer‑facing and sales alignment experience—ensuring product quality directly supports customer satisfaction, revenue growth, and successful deal closures.
Responsibilities
- Define and execute the QA vision, strategy, and roadmap aligned with business and product goals
- Own end‑to‑end delivery accountability for QA across multiple BSS programs and customer engagements
- Lead, mentor, and scale a high‑performing QA organization (manual, automation, performance, and test data teams)
- Establish quality metrics, KPIs, and reporting frameworks tied to customer outcomes and SLAs
- Ensure end‑to‑end quality across complex telecom workflows and integrations
- Act as a QA representative in customer engagements, including demos, UAT phases, and escalations
- Partner with customers to define acceptance criteria, success metrics, and quality benchmarks
- Lead QA support for customer onboarding, migrations, and go‑live activities
- Partner with Sales and Pre‑Sales to define delivery and QA strategies for proposals and RFPs
Skills and Experience
- 12+ years of experience in Quality Assurance, with 5+ years in leadership roles
- Strong experience in telecom BSS systems (billing, CRM, order management, etc.)
- Proven track record in customer‑facing roles, including handling escalations and UAT cycles
- Experience supporting sales/pre‑sales activities (RFPs, demos, client discussions)
- Deep understanding of QA methodologies, automation frameworks, and DevOps practices
- Experience managing distributed/global QA teams
- Experience working with Tier 1 / Tier 2 telecom operators
- Familiarity with cloud‑native architectures and microservices
- Knowledge of telecom standards (e.g., TM Forum frameworks such as eTOM, SID)
- Exposure to AI‑driven testing or advanced test analytics
Education
- University Degree in Engineering, IT or a related field
Telecoms QA Director employer: Netcracker Technology
Contact Detail:
Netcracker Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms QA Director
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with professionals in the telecom sector. We can’t stress enough how valuable these connections can be when it comes to landing that QA Director role.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a LinkedIn profile that highlights your achievements in QA and telecom BSS systems. We want to see your success stories and how you’ve driven quality in customer-facing solutions.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of QA methodologies and telecom standards. We recommend practising common interview questions related to your experience in leading QA teams and handling customer engagements.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for talented individuals who can help us elevate our QA strategy and deliver top-notch telecom solutions.
We think you need these skills to ace Telecoms QA Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in Quality Assurance and telecom BSS systems, as well as any leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Telecoms QA Director role. Share specific examples of your achievements in QA and how they relate to customer satisfaction and revenue growth.
Showcase Your Leadership Skills: Since this role involves leading a high-performing QA team, make sure to highlight your leadership experience. Talk about how you've mentored teams, established quality metrics, and driven successful outcomes in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Netcracker Technology
✨Know Your Telecoms Inside Out
Make sure you brush up on your knowledge of telecom BSS systems, especially billing, CRM, and order management. Familiarise yourself with the latest trends in cloud-native architectures and AI-driven testing, as these are crucial for the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading QA teams. Think about how you've mentored others and scaled high-performing teams in the past. Be ready to discuss your approach to establishing quality metrics and KPIs.
✨Align with Customer Needs
Demonstrate your understanding of customer-facing roles by discussing how you've handled escalations and UAT cycles. Be prepared to talk about how you partner with customers to define acceptance criteria and success metrics.
✨Engage with Sales and Pre-Sales Strategies
Since this role involves working closely with sales, think about your experiences supporting RFPs and client discussions. Prepare to explain how you can contribute to defining delivery and QA strategies that align with business goals.