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- Tasks: Lead and evolve QA strategy for telecom solutions, ensuring high-quality delivery.
- Company: Join Netcracker, a global leader in telecom software and services.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities to mentor and scale a high-performing QA team.
- Why this job: Make a real impact on customer satisfaction and revenue growth in the telecom industry.
- Qualifications: 12+ years in QA, with strong telecom BSS systems experience and leadership skills.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting‑edge cloud‑native and AI‑powered innovations to enable communications service providers and enterprises to transform their businesses. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
We are seeking an experienced Director of Quality Assurance to lead and evolve our QA strategy across our BSS (Business Support Systems) platforms. This role is critical in ensuring high‑quality delivery of customer‑facing telecom solutions, including billing, CRM, order management, and digital channels. The ideal candidate combines deep QA leadership with strong telecom domain expertise and brings customer‑facing and sales alignment experience—ensuring product quality directly supports customer satisfaction, revenue growth, and successful deal closures.
Responsibilities- Define and execute the QA vision, strategy, and roadmap aligned with business and product goals.
- Own end‑to‑end delivery accountability for QA across multiple BSS programs and customer engagements.
- Lead, mentor, and scale a high‑performing QA organization (manual, automation, performance, and test data teams).
- Establish quality metrics, KPIs, and reporting frameworks tied to customer outcomes and SLAs.
- Ensure end‑to‑end quality across complex telecom workflows and integrations.
- Act as a QA representative in customer engagements, including demos, UAT phases, and escalations.
- Partner with customers to define acceptance criteria, success metrics, and quality benchmarks.
- Lead QA support for customer onboarding, migrations, and go‑live activities.
- Partner with Sales and Pre‑Sales to define delivery and QA strategies for proposals and RFPs.
- 12+ years of experience in Quality Assurance, with 5+ years in leadership roles.
- Strong experience in telecom BSS systems (billing, CRM, order management, etc.).
- Proven track record in customer‑facing roles, including handling escalations and UAT cycles.
- Experience supporting sales/pre‑sales activities (RFPs, demos, client discussions).
- Deep understanding of QA methodologies, automation frameworks, and DevOps practices.
- Experience managing distributed/global QA teams.
- Experience working with Tier 1 / Tier 2 telecom operators.
- Familiarity with cloud‑native architectures and microservices.
- Knowledge of telecom standards (e.g., TM Forum frameworks such as eTOM, SID).
- Exposure to AI‑driven testing or advanced test analytics.
- University Degree in Engineering, IT or a related field.
Telecoms QA Director in London employer: Netcracker Technology
Contact Detail:
Netcracker Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms QA Director in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with professionals in the telecom sector. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a LinkedIn profile that highlights your QA achievements and telecom experience. We want to see your skills in action, so don’t hold back on sharing your success stories.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of BSS systems and QA methodologies. We recommend practising common interview questions and scenarios related to customer-facing roles to demonstrate your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for talented individuals who can help us drive quality in telecom solutions, so don’t miss out!
We think you need these skills to ace Telecoms QA Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in telecom BSS systems and any leadership roles you've held in QA. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Telecoms QA Director role. Share specific examples of your achievements in QA and how they relate to customer satisfaction and revenue growth.
Showcase Your Leadership Skills: Since this role involves leading a high-performing QA team, make sure to highlight your leadership experience. Talk about how you've mentored teams and driven quality metrics in previous positions. We love seeing strong leaders!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Netcracker Technology
✨Know Your Telecoms Inside Out
Make sure you brush up on your knowledge of telecom BSS systems, especially billing, CRM, and order management. Being able to discuss these areas confidently will show that you understand the core of what the company does and how your role as a QA Director fits into their strategy.
✨Showcase Your Leadership Skills
Prepare examples of how you've led QA teams in the past. Highlight your experience in mentoring and scaling high-performing teams, as well as how you've established quality metrics and KPIs. This will demonstrate your capability to lead and evolve the QA strategy effectively.
✨Align with Customer Needs
Be ready to discuss how you’ve partnered with customers to define acceptance criteria and success metrics. Sharing specific instances where your QA efforts directly contributed to customer satisfaction and revenue growth will resonate well with the interviewers.
✨Prepare for Sales and Pre-Sales Discussions
Since this role involves collaboration with sales and pre-sales teams, think of examples where you've supported RFPs or client discussions. Showing that you can bridge the gap between QA and customer-facing roles will highlight your versatility and understanding of the business.