At a Glance
- Tasks: Lead telecom client relationships and manage transformative BSS programs.
- Company: Join Netcracker, a leader in telecom software and AI innovations.
- Benefits: Competitive salary, growth opportunities, and a chance to shape digital experiences.
- Other info: Dynamic role with global impact and strategic partnership development.
- Why this job: Be at the forefront of telecom transformation and drive meaningful change.
- Qualifications: 12-18 years in telecom IT with strong BSS experience required.
The predicted salary is between 80000 - 100000 £ per year.
We’re building the future of how the world communicates. Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting‑edge cloud‑native and AI‑powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services. Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
Job Summary
The Client Partner is responsible for end‑to‑end delivery and account management for telecom clients. This role ensures successful program execution, sustained client relationships, revenue growth, and long‑term strategic partnership development across complex transformation programs.
Responsibilities
- Act as the primary executive interface for telecom clients on BSS programs
- Build and nurture long‑term relationships with C‑level stakeholders (CIO, CTO)
- Position as a trusted advisor on BSS transformation and digital strategy
- Lead governance forums, steering committees, and executive reviews
- Own end‑to‑end delivery of BSS programs (CRM, Billing, Charging, Order Management, Revenue Management)
- Own overall account strategy, growth roadmap, and client satisfaction
- Manage account P&L, including revenue forecasting, margin management, and cost optimization
- Identify and drive upsell, cross‑sell, and new business opportunities
- Expand footprint across BSS and adjacent domains (OSS, Digital, Cloud)
- Ensure high client retention and develop multi‑year strategic partnerships
- Lead contract negotiations, renewals, and commercial discussions
- Ensure programs are delivered on time, within scope, and budget
- Lead large cross‑functional teams (onshore/offshore, vendors, partners)
- Manage risks, dependencies, and escalations proactively
Skills and Experience
- 12–18+ years of experience in telecom IT with strong BSS exposure
- Proven experience managing large telecom accounts and delivery portfolios
- Strong track record in revenue growth and client relationship management
- Deep expertise in BSS domain
- Experience working with Tier 1/Tier 2 telecom operators
- Account management and client relationship building
- Program and portfolio delivery leadership
- Commercial acumen and P&L ownership
- Strategic thinking with growth mindset
- Negotiation and executive communication skills
- Leadership across global teams
- Ability to travel
Education
- Bachelor’s degree in Engineering, IT, Telecommunications, or related field
Please submit a detailed CV and fill out all the fields in the form.
Client Partner in London employer: Netcracker Technology
At Netcracker, we pride ourselves on being a forward-thinking employer that champions innovation and collaboration. Our dynamic work culture fosters professional growth through continuous learning opportunities and the chance to engage with industry leaders in telecom. Located in a vibrant area, we offer our employees not just a job, but a meaningful career path where they can make a significant impact on the future of communication technology.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Client Partner role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their BSS programs and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and get your application in front of the right people.
We think you need these skills to ace Client Partner in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Partner role. Highlight your experience in telecom IT and BSS, and don’t forget to showcase your achievements in managing large accounts and driving revenue growth.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the responsibilities listed in the job description, especially around client relationships and program delivery.
Showcase Your Strategic Thinking:In both your CV and cover letter, demonstrate your strategic thinking skills. Talk about how you've developed growth roadmaps or managed P&L in previous roles. This will show us that you can think big and drive results.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. Make sure to fill out all the fields in the form and upload your CV and cover letter as specified. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Netcracker Technology
✨Know Your Stuff
Make sure you brush up on your knowledge of BSS programs and the telecom industry. Understand the latest trends and innovations, especially those related to cloud-native and AI-powered solutions. This will help you speak confidently about how you can contribute to the company's goals.
✨Build Rapport with C-Level Executives
Since the role involves working closely with C-level stakeholders, practice how to establish a connection with them. Prepare questions that show your interest in their strategic vision and how you can support their objectives. This will demonstrate your ability to be a trusted advisor.
✨Showcase Your Leadership Skills
Be ready to discuss your experience leading cross-functional teams and managing large accounts. Use specific examples to illustrate how you've successfully navigated challenges and driven revenue growth. This will highlight your capability to lead complex transformation programmes.
✨Prepare for Negotiation Scenarios
Since contract negotiations are part of the role, think about past experiences where you successfully negotiated terms. Be prepared to discuss your approach to achieving win-win outcomes and how you manage risks and dependencies during these discussions.
