Business Process Consultant (Blueprint Lead)

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.

What’s in it for you? At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

Position Summary: The Blueprint Delivery Lead will help lead business transformation related consulting engagements and will be responsible for timely delivery of initial transformation phase (Blueprint). You will manage a virtual team consisting of Solution Architects, Business Analysts and other technical Subject Matter Experts. You will play the role of delivery manager of the blueprint phase working directly with the Project Manager or Director responsible for e2e delivery. The Blueprint Delivery Lead will be responsible for e2e track and managing the progress of the Blueprint phase. You will also play the role of trusted business advisor in the Blueprint, helping to analyze business requirements for customers, assess gaps between current and future business processes and develop operational readiness plans and map business processes to proposed technical solutions. This mixed management and hands-on role requires strong delivery and content knowledge skills.

Principal Duties and Responsibilities:

• Matrix management of delivery engagements including resources from Consulting, Solution Delivery and Solution Engineering.
• Coach and train less senior members.
• May include analysis and documentation of business processes and management of the team members who deliver the same.
• Demonstrate ability to show thought leadership on communication service provider best practices in operational processes related to either BSS or OSS or both.
• Participate in review of business requirements and processes documentation from the customer.
• Participate in requirement analysis sessions to ensure business requirements are correctly mapped to functional capabilities.
• Manage assessment of proposed technical solution impact on existing business operational processes, and recommend changes in organizational responsibilities and methods and procedures.
• Participate in managing business readiness assessment prior to new solution deployment and execute on behalf of the customer selected business deployment tasks.
• Single Point of Contact as delivery manager for Blueprint phase.

Experience and Requirements:

• Project work stream leadership responsibilities for both consultants and non-consultants, such as deliver and engineering resources.
• Accountable for successful work stream and on-time delivery.
• Manage customer expectations regarding timelines and deliverables.
• Foster strong client relationships by setting adequate business context.
• Ability to manage project budgets and estimates.
• Able to manage project plans into specific actions and construct on deliverables.
• Ability to identify opportunities and support the pre-sales process.
• Demonstrated strong knowledge of their practice area.
• Can make pro-active recommendations to customers based on knowledge area.
• Minimum 6 years of relevant experience, with a minimum of 3-5 years of telecommunications experience with large-scale telecom BSS, OSS, or NMS applications such as Billing, Order Management, Customer Care, Circuit Design/Assign, Provisioning, Network Inventory, Network/Element Management, Outside Plant.
• Telecommunications industry experience required in three or more lines of business.
• Demonstrated domain knowledge in at least three or more BSS/OSS domains.
• B2B/Enterprise know-how is a plus.
• Well-developed knowledge and understanding of the global telecommunications marketplace, from both technical and business perspectives.
• Ability to understand complex organizations and develop consultative delivery skills.
• Business-like presence and ability to interact professionally with customers.
• Excellent written, verbal, and interpersonal communication skills, as well as strong strategic and analytical skills.
• Ability to work as part of a multi-faceted and multi-cultural team environment (many different stakeholders) to address complex technical problems and work with accounts in complex environments.

Who is Netcracker Technology? We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

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