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- Tasks: Manage client relationships and drive product adoption for leading e-commerce brands.
- Company: Join Netcore Unbxd, a trailblazer in AI-driven search intelligence.
- Benefits: Enjoy competitive salary, performance bonuses, and flexible work options.
- Why this job: Make a real impact on global retail brands and their success.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in B2B SaaS.
- Other info: Be part of a dynamic team with significant career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Netcore Unbxd is on a mission to build the world's largest and smartest search intelligence product. Backed by cutting-edge AI and deep commerce expertise, we are transforming how people discover products online. Our team consists of driven professionals and skilled engineers solving real-world search challenges using machine learning, algorithmic problem-solving, and robust infrastructure engineering. We've enabled global e-commerce brands to drive higher conversions, better product discovery, and personalized shopping experiences—delivering enterprise-grade performance with measurable ROI.
We are looking for an Assistant Manager – Customer Success to support our merchants in driving product adoption, engagement, and growth across Unbxd's solutions. You will manage client relationships, ensure satisfaction, and contribute to revenue retention and expansion initiatives.
Key Responsibilities- Strategic Account Management: Own a portfolio of Enterprise B2B clients, serving as their primary strategic advisor and advocate. Develop a deep understanding of each customer's business objectives and KPIs to align Netcore Unbxd solutions with their growth goals. Conduct regular Executive Business Reviews (EBRs) to present performance metrics, ROI analysis, and strategic recommendations to senior stakeholders.
- Retention & Growth: Proactively monitor customer health scores and usage metrics to identify churn risks early and implement mitigation strategies. Drive net dollar retention (NDR) by identifying upsell and cross-sell opportunities within your book of business. Manage contract renewals, including negotiation of terms and pricing, ensuring high retention rates.
- Experience: 5+ years of experience in Customer Success, Account Management, or Consulting, specifically within the B2B SaaS industry. Proven track record of managing Enterprise-level accounts with annual contract values (ACV) of $100k+. Experience with MarTech, E-commerce, or AI/Search technology is highly preferred.
- Skills & Competencies: Executive Presence: Ability to build strong relationships with C-level executives and key decision-makers. Data-Driven Mindset: Comfortable analyzing complex data sets to prove ROI and make evidence-based recommendations. Technical Aptitude: Ability to understand technical concepts (APIs, integrations) and explain them to non-technical stakeholders. Negotiation Skills: Strong experience in contract renewal negotiations and commercial discussions.
- Impact: Work with some of the world's leading retail brands and directly influence their success.
- Innovation: Be at the forefront of AI and E-commerce technology.
- Growth: Join a global company with a startup culture that offers significant opportunities for career advancement.
- Benefits: Competitive salary, performance-based bonuses, comprehensive health coverage, and flexible work arrangements.
Netcore Unbxd is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. All candidates must have valid work authorization for the country of employment.
Account Manager in Worcester employer: Netcore Unbxd
Contact Detail:
Netcore Unbxd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. When you walk into that interview, we want you to impress them with your knowledge and enthusiasm for their mission!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. We want you to feel confident and ready to tackle any question that comes your way, especially those tricky ones about customer success strategies.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows that you’re genuinely interested in the role and appreciate the opportunity to connect.
We think you need these skills to ace Account Manager in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in Customer Success and any relevant B2B SaaS achievements. We want to see how you’ve driven product adoption and growth in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about e-commerce and AI technology. Share specific examples of how you've managed enterprise accounts and contributed to revenue retention—this will grab our attention!
Showcase Your Data Skills: Since we’re all about data-driven decisions, make sure to highlight your analytical skills. Talk about how you've used data to drive results in past roles, especially when it comes to monitoring customer health scores and identifying upsell opportunities.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your tailored CV and cover letter directly. Let’s get your application in!
How to prepare for a job interview at Netcore Unbxd
✨Know Your Numbers
Before the interview, brush up on key metrics related to customer success and account management. Be ready to discuss how you've driven net dollar retention or improved customer health scores in your previous roles. This shows you understand the importance of data in driving business outcomes.
✨Understand Their Product
Dive deep into Netcore Unbxd's solutions and how they impact e-commerce. Familiarise yourself with their AI-driven technology and be prepared to discuss how you can leverage it to help clients achieve their goals. Showing genuine interest in their product will set you apart.
✨Prepare for Executive Conversations
Since you'll be dealing with C-level executives, practice articulating your thoughts clearly and confidently. Think about how you would present performance metrics or strategic recommendations in an Executive Business Review. This will demonstrate your executive presence and communication skills.
✨Showcase Your Negotiation Skills
Be ready to discuss your experience with contract renewals and negotiations. Prepare examples of how you've successfully navigated tough discussions to retain clients or secure better terms. This will highlight your ability to manage relationships and drive revenue growth.