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- Tasks: Manage client relationships and drive product adoption for top-tier B2B clients.
- Company: Join Netcore Unbxd, a leader in AI-driven e-commerce solutions.
- Benefits: Enjoy competitive salary, bonuses, health coverage, and flexible work options.
- Why this job: Make a real impact on global retail brands and shape their success.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in B2B SaaS.
- Other info: Be part of a dynamic team with significant career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Netcore Unbxd is on a mission to build the world's largest and smartest search intelligence product. Backed by cutting-edge AI and deep commerce expertise, we are transforming how people discover products online. Our team consists of driven professionals and skilled engineers solving real-world search challenges using machine learning, algorithmic problem-solving, and robust infrastructure engineering. We've enabled global e-commerce brands to drive higher conversions, better product discovery, and personalized shopping experiences—delivering enterprise-grade performance with measurable ROI.
We are looking for an Assistant Manager – Customer Success to support our merchants in driving product adoption, engagement, and growth across Unbxd's solutions. You will manage client relationships, ensure satisfaction, and contribute to revenue retention and expansion initiatives.
Key Responsibilities- Strategic Account Management: Own a portfolio of Enterprise B2B clients, serving as their primary strategic advisor and advocate. Develop a deep understanding of each customer's business objectives and KPIs to align Netcore Unbxd solutions with their growth goals. Conduct regular Executive Business Reviews (EBRs) to present performance metrics, ROI analysis, and strategic recommendations to senior stakeholders.
- Retention & Growth: Proactively monitor customer health scores and usage metrics to identify churn risks early and implement mitigation strategies. Drive net dollar retention (NDR) by identifying upsell and cross-sell opportunities within your book of business. Manage contract renewals, including negotiation of terms and pricing, ensuring high retention rates.
- Experience: 5+ years of experience in Customer Success, Account Management, or Consulting, specifically within the B2B SaaS industry. Proven track record of managing Enterprise-level accounts with annual contract values (ACV) of $100k+. Experience with MarTech, E-commerce, or AI/Search technology is highly preferred.
- Skills & Competencies: Executive Presence: Ability to build strong relationships with C-level executives and key decision-makers. Data-Driven Mindset: Comfortable analyzing complex data sets to prove ROI and make evidence-based recommendations. Technical Aptitude: Ability to understand technical concepts (APIs, integrations) and explain them to non-technical stakeholders. Negotiation Skills: Strong experience in contract renewal negotiations and commercial discussions.
- Impact: Work with some of the world's leading retail brands and directly influence their success.
- Innovation: Be at the forefront of AI and E-commerce technology.
- Growth: Join a global company with a startup culture that offers significant opportunities for career advancement.
- Benefits: Competitive salary, performance-based bonuses, comprehensive health coverage, and flexible work arrangements.
Netcore Unbxd is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. All candidates must have valid work authorization for the country of employment.
Account Manager in Woking employer: Netcore Unbxd
Contact Detail:
Netcore Unbxd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. We want you to walk in feeling confident and ready to show how you can contribute to their mission of transforming online product discovery.
✨Tip Number 3
Practice your pitch! You need to clearly articulate your experience and how it aligns with the role of Account Manager. We suggest rehearsing with a friend or in front of a mirror to nail down your delivery and make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Account Manager in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in Customer Success and B2B SaaS, focusing on how you've driven product adoption and managed enterprise accounts.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've helped clients achieve their goals and how you can bring that expertise to our team.
Showcase Your Data Skills: Since we're all about data-driven decisions, make sure to mention any experience you have with analysing metrics and presenting ROI. We want to see how you can use data to drive customer success!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Netcore Unbxd
✨Know Your Numbers
Before the interview, brush up on key metrics related to customer success and account management. Be ready to discuss how you've driven ROI in previous roles, especially with Enterprise-level accounts. This will show that you understand the importance of data in making strategic decisions.
✨Understand Their Product
Dive deep into Netcore Unbxd's solutions and how they impact e-commerce. Familiarise yourself with their AI and search technology. Being able to speak knowledgeably about their products will demonstrate your genuine interest and help you align your experience with their needs.
✨Prepare for Executive Conversations
Since you'll be dealing with C-level executives, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed relationships with senior stakeholders and how you’ve presented performance metrics in the past.
✨Showcase Your Negotiation Skills
Be ready to discuss your experience with contract renewals and negotiations. Share specific examples where you’ve successfully navigated tough discussions to retain clients or expand contracts. This will highlight your ability to drive net dollar retention and contribute to revenue growth.