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- Tasks: Manage client relationships and drive product adoption for leading e-commerce brands.
- Company: Join Netcore Unbxd, a pioneer in AI-driven search intelligence.
- Benefits: Enjoy competitive salary, bonuses, health coverage, and flexible work options.
- Why this job: Make a real impact on global retail brands and their success.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in B2B SaaS.
- Other info: Be part of a dynamic team with significant career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Netcore Unbxd is on a mission to build the world's largest and smartest search intelligence product. Backed by cutting-edge AI and deep commerce expertise, we are transforming how people discover products online. Our team consists of driven professionals and skilled engineers solving real-world search challenges using machine learning, algorithmic problem-solving, and robust infrastructure engineering. We've enabled global e-commerce brands to drive higher conversions, better product discovery, and personalized shopping experiences—delivering enterprise-grade performance with measurable ROI.
We are looking for an Assistant Manager – Customer Success to support our merchants in driving product adoption, engagement, and growth across Unbxd's solutions. You will manage client relationships, ensure satisfaction, and contribute to revenue retention and expansion initiatives.
Key Responsibilities- Strategic Account Management: Own a portfolio of Enterprise B2B clients, serving as their primary strategic advisor and advocate. Develop a deep understanding of each customer's business objectives and KPIs to align Netcore Unbxd solutions with their growth goals. Conduct regular Executive Business Reviews (EBRs) to present performance metrics, ROI analysis, and strategic recommendations to senior stakeholders.
- Retention & Growth: Proactively monitor customer health scores and usage metrics to identify churn risks early and implement mitigation strategies. Drive net dollar retention (NDR) by identifying upsell and cross-sell opportunities within your book of business. Manage contract renewals, including negotiation of terms and pricing, ensuring high retention rates.
- Experience: 5+ years of experience in Customer Success, Account Management, or Consulting, specifically within the B2B SaaS industry. Proven track record of managing Enterprise-level accounts with annual contract values (ACV) of $100k+. Experience with MarTech, E-commerce, or AI/Search technology is highly preferred.
- Skills & Competencies: Executive Presence: Ability to build strong relationships with C-level executives and key decision-makers. Data-Driven Mindset: Comfortable analyzing complex data sets to prove ROI and make evidence-based recommendations. Technical Aptitude: Ability to understand technical concepts (APIs, integrations) and explain them to non-technical stakeholders. Negotiation Skills: Strong experience in contract renewal negotiations and commercial discussions.
- Impact: Work with some of the world's leading retail brands and directly influence their success.
- Innovation: Be at the forefront of AI and E-commerce technology.
- Growth: Join a global company with a startup culture that offers significant opportunities for career advancement.
- Benefits: Competitive salary, performance-based bonuses, comprehensive health coverage, and flexible work arrangements.
Netcore Unbxd is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. All candidates must have valid work authorization for the country of employment.
Account Manager in Telford employer: Netcore Unbxd
Contact Detail:
Netcore Unbxd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. We want you to walk in feeling confident and ready to discuss how you can help them achieve their goals, especially in customer success and account management.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in managing accounts and driving growth. We love seeing numbers and results, so be ready to share specific examples of how you’ve made an impact.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend reiterating your enthusiasm for the role and how you can contribute to their success—especially in driving product adoption and engagement.
We think you need these skills to ace Account Manager in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in Customer Success and any relevant B2B SaaS achievements. We want to see how you’ve driven product adoption and client satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about e-commerce and AI technology. Share specific examples of how you've managed enterprise accounts and contributed to revenue growth.
Showcase Your Data Skills: Since we’re all about data-driven decisions, make sure to mention your experience with analysing metrics and presenting ROI. We love candidates who can turn complex data into actionable insights for clients!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Netcore Unbxd
✨Know Your Numbers
Before the interview, brush up on key metrics related to customer success and account management. Be ready to discuss how you've driven ROI in previous roles, especially with Enterprise-level accounts. This will show that you understand the importance of data in making strategic decisions.
✨Understand Their Product
Dive deep into Netcore Unbxd's solutions and how they impact e-commerce. Familiarise yourself with their AI and search technology. Being able to speak knowledgeably about their products will demonstrate your genuine interest and help you align your experience with their needs.
✨Prepare for Executive Conversations
Since you'll be dealing with C-level executives, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed relationships with senior stakeholders and how you can bring that expertise to the table at Netcore Unbxd.
✨Showcase Your Negotiation Skills
Be ready to discuss your experience with contract renewals and negotiations. Think of specific instances where you successfully navigated tough discussions. Highlighting your negotiation skills will reassure them that you can handle high-stakes conversations with clients.