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- Tasks: Manage client relationships and drive product adoption for leading e-commerce brands.
- Company: Join Netcore Unbxd, a trailblazer in AI-driven search intelligence.
- Benefits: Enjoy competitive salary, performance bonuses, health coverage, and flexible work options.
- Why this job: Make a real impact on global retail brands and shape their success.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in B2B SaaS.
- Other info: Be part of a dynamic startup culture with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Netcore Unbxd is on a mission to build the world's largest and smartest search intelligence product. Backed by cutting-edge AI and deep commerce expertise, we are transforming how people discover products online. Our team consists of driven professionals and skilled engineers solving real-world search challenges using machine learning, algorithmic problem-solving, and robust infrastructure engineering. We've enabled global e-commerce brands to drive higher conversions, better product discovery, and personalized shopping experiences—delivering enterprise-grade performance with measurable ROI.
We are looking for an Assistant Manager – Customer Success to support our merchants in driving product adoption, engagement, and growth across Unbxd's solutions. You will manage client relationships, ensure satisfaction, and contribute to revenue retention and expansion initiatives.
Key Responsibilities- Strategic Account Management: Own a portfolio of Enterprise B2B clients, serving as their primary strategic advisor and advocate. Develop a deep understanding of each customer's business objectives and KPIs to align Netcore Unbxd solutions with their growth goals. Conduct regular Executive Business Reviews (EBRs) to present performance metrics, ROI analysis, and strategic recommendations to senior stakeholders.
- Retention & Growth: Proactively monitor customer health scores and usage metrics to identify churn risks early and implement mitigation strategies. Drive net dollar retention (NDR) by identifying upsell and cross-sell opportunities within your book of business. Manage contract renewals, including negotiation of terms and pricing, ensuring high retention rates.
- Experience: 5+ years of experience in Customer Success, Account Management, or Consulting, specifically within the B2B SaaS industry. Proven track record of managing Enterprise-level accounts with annual contract values (ACV) of $100k+. Experience with MarTech, E-commerce, or AI/Search technology is highly preferred.
- Skills & Competencies: Executive Presence: Ability to build strong relationships with C-level executives and key decision-makers. Data-Driven Mindset: Comfortable analyzing complex data sets to prove ROI and make evidence-based recommendations. Technical Aptitude: Ability to understand technical concepts (APIs, integrations) and explain them to non-technical stakeholders. Negotiation Skills: Strong experience in contract renewal negotiations and commercial discussions.
- Impact: Work with some of the world's leading retail brands and directly influence their success.
- Innovation: Be at the forefront of AI and E-commerce technology.
- Growth: Join a global company with a startup culture that offers significant opportunities for career advancement.
- Benefits: Competitive salary, performance-based bonuses, comprehensive health coverage, and flexible work arrangements.
Netcore Unbxd is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. All candidates must have valid work authorization for the country of employment.
Account Manager in Oxford employer: Netcore Unbxd
Contact Detail:
Netcore Unbxd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show them you’re genuinely interested in being part of their mission.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven customer success and growth in previous roles. Use metrics to back up your claims—everyone loves a good ROI story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team at Netcore Unbxd.
We think you need these skills to ace Account Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in Customer Success and any relevant B2B SaaS achievements. We want to see how you’ve driven product adoption and growth in past roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about e-commerce and AI technology. Share specific examples of how you've managed enterprise accounts and contributed to revenue retention.
Showcase Your Data Skills: Since we love a data-driven mindset, don’t forget to mention your experience with analysing metrics and making evidence-based recommendations. We’re keen to see how you’ve used data to drive success in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly. Let’s get started on this journey together!
How to prepare for a job interview at Netcore Unbxd
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the types of clients you’ll be managing. Familiarise yourself with their business objectives and how Netcore Unbxd's solutions can align with their goals. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of how you've analysed metrics to improve customer satisfaction or retention. This is crucial for an Account Manager role, so make sure you can articulate your data-driven mindset clearly.
✨Demonstrate Your Negotiation Prowess
Since contract renewals are a big part of the job, think of specific instances where you successfully negotiated terms or pricing. Highlight your strategies and the outcomes. This will help illustrate your strong negotiation skills and your ability to maintain high retention rates.
✨Prepare for Executive Conversations
Practice how you would present performance metrics and strategic recommendations to C-level executives. Use clear, concise language and focus on the value you can bring to their business. This will demonstrate your executive presence and readiness to engage with senior stakeholders.