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- Tasks: Manage client relationships and drive product adoption for leading e-commerce brands.
- Company: Join Netcore Unbxd, a trailblazer in AI-driven search intelligence.
- Benefits: Enjoy competitive salary, performance bonuses, and flexible work options.
- Why this job: Make a real impact on global retail brands and their success.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in B2B SaaS.
- Other info: Be part of a dynamic team with significant career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Netcore Unbxd is on a mission to build the world’s largest and smartest search intelligence product. Backed by cutting-edge AI and deep commerce expertise, we are transforming how people discover products online. Our team consists of driven professionals and skilled engineers solving real-world search challenges using machine learning, algorithmic problem-solving, and robust infrastructure engineering. We’ve enabled global e-commerce brands to drive higher conversions, better product discovery, and personalized shopping experiences—delivering enterprise-grade performance with measurable ROI.
We are looking for an Assistant Manager – Customer Success to support our merchants in driving product adoption, engagement, and growth across Unbxd’s solutions. You will manage client relationships, ensure satisfaction, and contribute to revenue retention and expansion initiatives.
Key Responsibilities- Strategic Account Management: Own a portfolio of Enterprise B2B clients, serving as their primary strategic advisor and advocate. Develop a deep understanding of each customer's business objectives and KPIs to align Netcore Unbxd solutions with their growth goals. Conduct regular Executive Business Reviews (EBRs) to present performance metrics, ROI analysis, and strategic recommendations to senior stakeholders.
- Retention & Growth: Proactively monitor customer health scores and usage metrics to identify churn risks early and implement mitigation strategies. Drive net dollar retention (NDR) by identifying upsell and cross-sell opportunities within your book of business. Manage contract renewals, including negotiation of terms and pricing, ensuring high retention rates.
- Experience: 5+ years of experience in Customer Success, Account Management, or Consulting, specifically within the B2B SaaS industry. Proven track record of managing Enterprise-level accounts with annual contract values (ACV) of $100k+. Experience with MarTech, E-commerce, or AI/Search technology is highly preferred.
- Skills & Competencies: Executive Presence: Ability to build strong relationships with C-level executives and key decision-makers. Data-Driven Mindset: Comfortable analyzing complex data sets to prove ROI and make evidence-based recommendations. Technical Aptitude: Ability to understand technical concepts (APIs, integrations) and explain them to non-technical stakeholders. Negotiation Skills: Strong experience in contract renewal negotiations and commercial discussions.
- Impact: Work with some of the world’s leading retail brands and directly influence their success.
- Innovation: Be at the forefront of AI and E-commerce technology.
- Growth: Join a global company with a startup culture that offers significant opportunities for career advancement.
- Benefits: Competitive salary, performance-based bonuses, comprehensive health coverage, and flexible work arrangements.
Netcore Unbxd is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. All candidates must have valid work authorization for the country of employment.
Locations
Account Manager in Hampshire, Portsmouth employer: Netcore Unbxd
Contact Detail:
Netcore Unbxd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. When you walk in (or log on), you’ll impress them with your knowledge and enthusiasm. We want you to shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your experience and skills, the better you’ll perform when it counts. We believe in you!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in Customer Success and B2B SaaS, and don’t forget to mention any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your skills can help drive product adoption and growth at Netcore Unbxd.
Showcase Your Data Skills: Since we love a data-driven mindset, make sure to include examples of how you've used data to drive decisions or improve client relationships. This will show us you understand the importance of metrics in account management.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at Netcore Unbxd
✨Know Your Numbers
Make sure you come prepared with data that showcases your past successes. Be ready to discuss specific metrics like customer retention rates, upsell percentages, and any ROI you've achieved for previous clients. This will demonstrate your data-driven mindset and ability to deliver results.
✨Understand the Product Inside Out
Familiarise yourself with Netcore Unbxd's solutions and how they align with e-commerce needs. Being able to discuss how their AI and search technology can solve real-world challenges will show your technical aptitude and genuine interest in the role.
✨Build Rapport with C-Level Executives
Practice your executive presence by preparing to engage with senior stakeholders. Think about how you can relate their business objectives to the solutions you offer. This will help you establish trust and position yourself as a strategic advisor.
✨Prepare for Negotiation Scenarios
Since contract renewals are part of the job, brush up on your negotiation skills. Consider potential scenarios you might face and how you would handle them. This will show that you're proactive and ready to tackle challenges head-on.