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- Tasks: Manage client relationships and drive product adoption for top-tier B2B clients.
- Company: Join Netcore Unbxd, a leader in AI-driven e-commerce solutions.
- Benefits: Enjoy competitive salary, bonuses, health coverage, and flexible work options.
- Why this job: Make a real impact on global retail brands and their success.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in B2B SaaS.
- Other info: Be part of a dynamic startup culture with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Netcore Unbxd is on a mission to build the world's largest and smartest search intelligence product. Backed by cutting-edge AI and deep commerce expertise, we are transforming how people discover products online. Our team consists of driven professionals and skilled engineers solving real-world search challenges using machine learning, algorithmic problem-solving, and robust infrastructure engineering. We've enabled global e-commerce brands to drive higher conversions, better product discovery, and personalized shopping experiences—delivering enterprise-grade performance with measurable ROI.
We are looking for an Assistant Manager – Customer Success to support our merchants in driving product adoption, engagement, and growth across Unbxd's solutions. You will manage client relationships, ensure satisfaction, and contribute to revenue retention and expansion initiatives.
Key Responsibilities- Strategic Account Management: Own a portfolio of Enterprise B2B clients, serving as their primary strategic advisor and advocate. Develop a deep understanding of each customer's business objectives and KPIs to align Netcore Unbxd solutions with their growth goals. Conduct regular Executive Business Reviews (EBRs) to present performance metrics, ROI analysis, and strategic recommendations to senior stakeholders.
- Retention & Growth: Proactively monitor customer health scores and usage metrics to identify churn risks early and implement mitigation strategies. Drive net dollar retention (NDR) by identifying upsell and cross-sell opportunities within your book of business. Manage contract renewals, including negotiation of terms and pricing, ensuring high retention rates.
- Experience: 5+ years of experience in Customer Success, Account Management, or Consulting, specifically within the B2B SaaS industry. Proven track record of managing Enterprise-level accounts with annual contract values (ACV) of $100k+. Experience with MarTech, E-commerce, or AI/Search technology is highly preferred.
- Skills & Competencies: Executive Presence: Ability to build strong relationships with C-level executives and key decision-makers. Data-Driven Mindset: Comfortable analyzing complex data sets to prove ROI and make evidence-based recommendations. Technical Aptitude: Ability to understand technical concepts (APIs, integrations) and explain them to non-technical stakeholders. Negotiation Skills: Strong experience in contract renewal negotiations and commercial discussions.
- Impact: Work with some of the world's leading retail brands and directly influence their success.
- Innovation: Be at the forefront of AI and E-commerce technology.
- Growth: Join a global company with a startup culture that offers significant opportunities for career advancement.
- Benefits: Competitive salary, performance-based bonuses, comprehensive health coverage, and flexible work arrangements.
Netcore Unbxd is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. All candidates must have valid work authorization for the country of employment.
Account Manager in Chesterfield employer: Netcore Unbxd
Contact Detail:
Netcore Unbxd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. When you walk in (or log on), you want to show them you’re not just another candidate—you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re enthusiastic about the role and appreciate the opportunity to connect.
We think you need these skills to ace Account Manager in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in Customer Success and any relevant B2B SaaS achievements. We want to see how you’ve driven product adoption and growth in past roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about e-commerce and AI technology. Share specific examples of how you've managed enterprise accounts and contributed to revenue retention.
Showcase Your Data Skills: Since we love a data-driven mindset, don’t shy away from including metrics that demonstrate your impact. Whether it’s improving customer health scores or driving net dollar retention, let us see the numbers behind your success!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Netcore Unbxd
✨Know Your Stuff
Before the interview, dive deep into Netcore Unbxd's products and services. Understand how their AI and search technology works, and think about how you can align your experience with their mission to enhance product discovery and customer success.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've successfully managed Enterprise-level accounts or driven customer engagement. Highlight metrics that demonstrate your impact, like retention rates or upsell achievements, to show you can deliver measurable ROI.
✨Be Data-Driven
Since the role requires a data-driven mindset, be ready to discuss how you've used data to inform decisions in previous positions. Bring examples of how you've analysed customer health scores or usage metrics to prevent churn and drive growth.
✨Master the Art of Negotiation
Brush up on your negotiation skills, especially around contract renewals. Be prepared to discuss your approach to negotiating terms and pricing, and think of scenarios where you've successfully navigated tough discussions to secure high retention rates.