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- Tasks: Manage client relationships and drive product adoption for leading e-commerce brands.
- Company: Join Netcore Unbxd, a pioneer in AI-driven search intelligence.
- Benefits: Enjoy competitive salary, bonuses, health coverage, and flexible work options.
- Why this job: Make a real impact on global retail brands and their success.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in B2B SaaS.
- Other info: Dynamic startup culture with ample opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Netcore Unbxd is on a mission to build the world's largest and smartest search intelligence product. Backed by cutting-edge AI and deep commerce expertise, we are transforming how people discover products online. Our team consists of driven professionals and skilled engineers solving real-world search challenges using machine learning, algorithmic problem-solving, and robust infrastructure engineering. We've enabled global e-commerce brands to drive higher conversions, better product discovery, and personalized shopping experiences—delivering enterprise-grade performance with measurable ROI.
We are looking for an Assistant Manager – Customer Success to support our merchants in driving product adoption, engagement, and growth across Unbxd's solutions. You will manage client relationships, ensure satisfaction, and contribute to revenue retention and expansion initiatives.
Key Responsibilities- Strategic Account Management: Own a portfolio of Enterprise B2B clients, serving as their primary strategic advisor and advocate. Develop a deep understanding of each customer's business objectives and KPIs to align Netcore Unbxd solutions with their growth goals. Conduct regular Executive Business Reviews (EBRs) to present performance metrics, ROI analysis, and strategic recommendations to senior stakeholders.
- Retention & Growth: Proactively monitor customer health scores and usage metrics to identify churn risks early and implement mitigation strategies. Drive net dollar retention (NDR) by identifying upsell and cross-sell opportunities within your book of business. Manage contract renewals, including negotiation of terms and pricing, ensuring high retention rates.
- Experience: 5+ years of experience in Customer Success, Account Management, or Consulting, specifically within the B2B SaaS industry. Proven track record of managing Enterprise-level accounts with annual contract values (ACV) of $100k+. Experience with MarTech, E-commerce, or AI/Search technology is highly preferred.
- Skills & Competencies: Executive Presence: Ability to build strong relationships with C-level executives and key decision-makers. Data-Driven Mindset: Comfortable analyzing complex data sets to prove ROI and make evidence-based recommendations. Technical Aptitude: Ability to understand technical concepts (APIs, integrations) and explain them to non-technical stakeholders. Negotiation Skills: Strong experience in contract renewal negotiations and commercial discussions.
- Impact: Work with some of the world's leading retail brands and directly influence their success.
- Innovation: Be at the forefront of AI and E-commerce technology.
- Growth: Join a global company with a startup culture that offers significant opportunities for career advancement.
- Benefits: Competitive salary, performance-based bonuses, comprehensive health coverage, and flexible work arrangements.
Netcore Unbxd is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. All candidates must have valid work authorization for the country of employment.
Account Manager employer: Netcore Unbxd
Contact Detail:
Netcore Unbxd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show them you’re genuinely interested in being part of their mission.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven customer success and growth in previous roles. Use metrics to back up your claims—everyone loves a good ROI story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team at Netcore Unbxd.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in Customer Success and any relevant B2B SaaS achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about e-commerce and AI technology. Share specific examples of how you've driven client success in the past—this will help us see your potential impact.
Showcase Your Data Skills: Since we love a data-driven mindset, don’t shy away from showcasing your analytical skills. Mention any tools or methods you've used to track performance metrics and how you've leveraged data to drive decisions in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Netcore Unbxd
✨Know Your Numbers
Before the interview, brush up on key metrics related to customer success and account management. Be ready to discuss how you've driven net dollar retention or improved customer health scores in your previous roles. This shows you understand the importance of data in making strategic decisions.
✨Understand Their Product
Dive deep into Netcore Unbxd's solutions and how they impact e-commerce. Familiarise yourself with their AI-driven technology and be prepared to discuss how you can leverage it to help clients achieve their business objectives. Showing genuine interest in their product will set you apart.
✨Prepare for Executive Conversations
Since you'll be dealing with C-level executives, practice articulating your thoughts clearly and confidently. Think about how you would present performance metrics or ROI analysis in a way that resonates with senior stakeholders. Role-playing these scenarios can really help.
✨Showcase Your Negotiation Skills
Be ready to discuss your experience with contract renewals and negotiations. Prepare examples of how you've successfully navigated tough discussions to retain clients or secure better terms. This will demonstrate your capability in managing high-stakes conversations.