At a Glance
- Tasks: Manage and optimise the ServiceNow AI Platform for top UK organisations.
- Company: Join Netcompany, a fast-growing tech disruptor in the UK.
- Benefits: Enjoy 25 days holiday, private healthcare, and professional development support.
- Other info: Be part of an inclusive team with great career growth opportunities.
- Why this job: Make a real impact on IT transformation while enhancing your skills.
- Qualifications: 2+ years of ServiceNow experience and a proactive mindset.
The predicted salary is between 45000 - 55000 € per year.
Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping transform the IT sector. We deliver IT Transformation and Delivery services to many well‑known organisations in the UK, including 18% of the FTSE 100, across several sectors.
The ServiceNow Administrator is responsible for managing, optimising, and maintaining a high‑quality ServiceNow AI Platform, balancing operational efficiency with long‑term sustainability and working autonomously.
Key Responsibilities- AI Platform Administration & Governance
- Administer and oversee ServiceNow instances across Dev, Test and Prod environments.
- Establish and enforce configuration standards, guardrails and best practices.
- Manage system upgrades, patches and version updates with minimal disruption.
- Monitor platform performance, health, security and user access controls.
- Configuration & Optimization
- Configure core capabilities such as AI, ITSM, CSM, Now Assist, EC/Portals, workflows, catalog and ITOM.
- Implement reusable, scalable components using out‑of‑the‑box functionality.
- Minimise customisation and avoid technical debt.
- Optimize system performance and user experience.
- Integration & Data Management
- Develop and maintain integrations (REST/SOAP APIs, external systems).
- Manage CMDB and data structures for integrity and accuracy.
- Oversee data imports, exports and synchronization processes.
- Support API connections and middleware configurations.
- Stakeholder Engagement
- Work closely with architects and technical leads on design standards.
- Provide expert guidance to users and support teams.
- Troubleshoot and resolve platform issues.
- Contribute to documentation, runbooks and knowledge sharing.
- Continuous Improvement
- Proactively identify opportunities to improve platform efficiency and sustainability.
- Stay current with ServiceNow updates, emerging capabilities and relevant certifications.
- 2+ years hands‑on ServiceNow administration experience.
- Experience across multiple modules.
- Advanced configuration capability (workflows, Business Rules, Flow Designer).
- Experience with integrations and APIs.
- Solid understanding of CMDB and CSDM.
- Proven ability to operate independently in a senior capacity.
- ServiceNow Certified System Administrator – mandatory.
- ServiceNow Advanced Administrator – desirable.
- ServiceNow Data Foundations Certification – desirable.
- ITIL 4 / 5 foundation – desirable.
- Delivery‑focused and pragmatic.
- Avoid over‑engineering solutions.
- Comfortable operating as a senior administrator in a small team.
- Understands trade‑offs between speed and sustainability.
- Proactive in improving platform management and configuration.
- Deliver clean, maintainable configurations from the outset.
- Use out‑of‑the‑box functionality wherever possible.
- Require minimal oversight to operate effectively.
- Takes ownership of platform health and user satisfaction.
- Drives best practices across the organization.
- 25 days’ holiday.
- Private medical healthcare via Vitality.
- Pension contribution and life assurance.
- Professional certifications supported as part of learning and development.
- Retail discounts across restaurants, supermarkets, travel, leisure and well‑being services.
Netcompany is committed to providing an inclusive and barrier‑free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme, offering guaranteed interviews to applicants with a disability who meet the minimum criteria for the role.
Servicenow Administrator employer: Netcompany
Netcompany is an exceptional employer, offering a dynamic work environment that fosters innovation and professional growth. With a commitment to employee development through support for professional certifications and a culture that values inclusivity, team members can thrive while contributing to transformative IT projects for leading organisations. Located in the UK, employees enjoy competitive benefits including private medical healthcare, generous holiday allowances, and retail discounts, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Servicenow Administrator
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even just grab a coffee with someone who works at Netcompany. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've optimised ServiceNow platforms or tackled tricky integrations. We want to see your expertise shine!
✨Tailor Your Approach
Before any interview, do your homework on Netcompany and the role. Understand their projects and challenges, and think about how your experience aligns. This shows you're genuinely interested and ready to contribute.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team at Netcompany!
We think you need these skills to ace Servicenow Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Administrator role. Highlight your relevant experience, especially your hands-on ServiceNow administration skills and any certifications you hold. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story that showcases your journey in tech.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re keen on candidates who can demonstrate their ability to troubleshoot and resolve platform issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Netcompany!
How to prepare for a job interview at Netcompany
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the latest features, modules, and best practices. Being able to discuss specific functionalities and how you've used them in past roles will show that you're not just a user but a true administrator.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially related to platform performance or integrations. Think about times when you optimised processes or resolved issues independently. This will demonstrate your proactive approach and ability to operate effectively without much oversight.
✨Understand the Company’s Needs
Research Netcompany and understand their position in the market. Be ready to discuss how your skills can help them achieve their goals, particularly in IT transformation. Tailoring your answers to align with their mission will make you stand out as a candidate who truly gets what they’re about.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions. Ask about their current challenges with the ServiceNow platform or how they envision the role evolving. This shows your genuine interest in the position and helps you assess if it’s the right fit for you too.
