Service Governance & Reporting Manager

Company Description

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.

Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career

Job Description

We have an exciting opportunity for a Service Governance & Reporting Manager, within Service Management, to join our growing team. As part of the role, you will collaborate with the team to provide value through reporting and analysis to support Continual Improvement and broader business objectives.

Key responsibilities

• Capable of building strong relationships with client counterparts and internal delivery teams.
• Possesses a working understanding of the service management framework, including ITIL practices, processes, and procedures.
• Can identify improvement opportunities / contributes to the continual improvement of all practices, processes, and procedures to enhance the delivery of services and create value for stakeholders.
• Support with the day-to-day leadership of the reporting function within the Service Management team.
• Prepare, review, and submit reports (covering service performance, key metrics, and operational efficiency) in line with client requirements and timelines.
• Maintain a deep understanding of the client\\\’s service operations and utilise this knowledge to provide actionable insights and analysis.
• Facilitate large stakeholder meetings, including presenting findings and guiding discussions on service performance.
• Has an awareness of deliverables and understands the implications of non-delivery.
• Proactively define and refine client reporting requirements, managing expectations to ensure clear and effective communication.
• Identify and manage risks, assumptions, issues, and dependencies (RAID) related to Service Management, developing mitigation strategies and ensuring transparency through reporting.
• Produce regular and valuable performance reports and dashboards that drive stakeholder decision-making.
• Analyse trends over time to provide forward-looking insights that support business and operational, strategic decision-making.
• Ensure data accuracy and consistency by validating reports and improving data quality processes.
• Collaborate with stakeholders and Continual Improvement to ensure reporting and data analysis result in tangible value.

Qualifications

• ITIL4 Foundation is desired.
• Strong understanding of ITIL framework and best practices.
• Experience with presenting analysis and visualisations to communicate complex messages.
• Proficiency in ServiceNow, including building reports, dashboards, and working with Performance Analytics.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Data analysis skills – Ability to interpret large datasets, identify key insights, and present them clearly using standard office suite, including Word, Excel, and PowerPoint.

Additional Information

Netcompany Academy

Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine-tune your strategic acumen.

As you progress through the content, you\\\’ll naturally take on more responsibility and network with your peers.

Essentials

• Must be willing to do UK based travel for projects.
• Must have the right to work in the UK
• Must be able to attain a UK Security Clearance

Benefits include

• 25 days\\\’ holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Company information

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees\\\’ Choice Awards for 2024.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe\\\’s most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.

If you need any reasonable adjustments or extra support during the recruitment process, please contact us at reasonableadjustments@netcompany.com.

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