At a Glance
- Tasks: Lead a 24/7 Application Platform Support team and ensure operational excellence.
- Company: Join Netcompany, a fast-growing tech innovator disrupting the marketplace.
- Benefits: Enjoy hybrid working, private healthcare, and professional development support.
- Other info: Be part of a diverse culture that values agility and innovation.
- Why this job: Make a real impact in a dynamic environment with top-tier clients.
- Qualifications: 7+ years in IT operations with strong DevOps and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionising the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.
Job Description
We are seeking an experienced Devops Manager to lead a 24/7 Application Platform Support operation supporting critical enterprise platforms and services for major UK clients. This role is responsible for ensuring operational stability, service excellence, and effective incident and escalation management across complex, business-critical environments. The successful candidate will bring strong operational leadership experience within a 24/7 support or managed service environment, combined with a solid technical background in DevOps, cloud platforms, and modern operational practices. The Devops Manager will lead support teams operating across shift patterns, drive continuous improvement, manage major incidents through to resolution, and maintain strong client stakeholder relationships during high-pressure operational situations.
Key Responsibilities:
- Lead and manage a 24/7 Application Platform Support function across multiple enterprise clients and platforms.
- Ensure operational coverage, shift management, handovers, and service continuity across all support tiers.
- Establish and maintain high-performing operational teams with strong accountability and service culture.
- Monitor operational KPIs, SLAs, OLAs, service availability, and support performance metrics.
- Drive operational maturity, automation, and continuous service improvement initiatives.
- Take ownership of major incidents and critical service escalations from initiation through to full resolution.
- Act as the senior operational lead during high-severity incidents and customer-impacting outages.
- Lead challenging stakeholder conversations with confidence, professionalism, and composure.
- Coordinate cross-functional technical teams during incident resolution activities.
- Ensure effective root cause analysis, post-incident reviews, and preventative action tracking.
- Provide clear executive-level communications during service disruption events.
Qualifications
- 7+ years’ experience within Application Support, Managed Services, Platform Operations, or IT Operations environments.
- Proven experience managing 24/7 operational support teams within enterprise-scale environments.
- Strong background in DevOps, platform engineering, cloud operations, or infrastructure support.
- Demonstrable experience managing major incidents and high-pressure operational escalations end-to-end.
- Experience working with large enterprise, public-sector or highly regulated environments.
- Strong leadership capability across distributed, shift-based, or multi-disciplinary teams.
- Experience handling difficult customer conversations and executive stakeholder management during critical incidents.
- Excellent communication, organisational, and decision-making skills.
- Strong understanding of ITIL-aligned service management practices.
Additional Information
Benefits:
- Hybrid working model with some flexible working.
- 25 days’ holiday.
- Private Medical Health care via Vitality.
- Pension contribution, Life Assurance.
- Professional certifications supported as part of learning and development.
- A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
- Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.
Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasising high agility and promoting flexibility, enabling everyone to contribute their best.
We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email Meena at [email protected] for assistance.
Devops Manager in London employer: Netcompany
At Netcompany, we are not just a technology company; we are a community that thrives on innovation and collaboration. As a DevOps Manager, you will benefit from a hybrid working model, generous holiday allowance, and comprehensive health care, all while being part of a culture that values agility and inclusivity. With opportunities for professional development and a commitment to employee well-being, Netcompany is proud to be recognised as one of the UK's top employers, making it an exceptional place to advance your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Devops Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to DevOps management. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a GitHub repository that highlights your projects and achievements in DevOps. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Devops Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the DevOps Manager role. Highlight your experience in managing 24/7 support teams and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your leadership experience can drive operational excellence at Netcompany. Let us know what makes you tick!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Quantify your successes in previous roles, especially around incident management and service improvement. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Netcompany
✨Know Your Tech Inside Out
As a DevOps Manager, you’ll need to showcase your technical expertise. Brush up on your knowledge of cloud platforms, automation tools, and ITIL practices. Be ready to discuss specific technologies you've worked with and how they relate to the role.
✨Prepare for High-Pressure Scenarios
Expect questions about managing major incidents and high-pressure situations. Think of examples from your past experiences where you successfully led a team through a crisis. Highlight your decision-making process and how you maintained composure under stress.
✨Showcase Leadership Skills
This role requires strong leadership capabilities. Prepare to discuss how you’ve built and managed high-performing teams in a 24/7 environment. Share your strategies for fostering accountability and a service culture among your team members.
✨Engage with Stakeholder Management
Since you'll be handling challenging conversations with stakeholders, practice articulating your approach to managing client relationships during critical incidents. Be ready to demonstrate your communication skills and how you ensure clarity during service disruptions.
