At a Glance
- Tasks: Manage and optimise ServiceNow platforms while ensuring operational efficiency and sustainability.
- Company: Join Netcompany, a fast-growing tech company transforming the IT sector in the UK.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and professional development support.
- Other info: Access to diverse training through Netcompany Academy and a supportive, inclusive work culture.
- Why this job: Be part of a dynamic team delivering impactful projects for top UK organisations.
- Qualifications: 2+ years of ServiceNow administration experience and strong configuration skills required.
The predicted salary is between 45000 - 55000 € per year.
Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.
The ServiceNow Administrator is responsible for managing, optimising, and maintaining high-quality ServiceNow AI Platforms using best-practice patterns. This role must balance operational efficiency with long-term platform sustainability and will operate with a high degree of autonomy.
Key Responsibilities- Administer and oversee ServiceNow instances across multiple environments (Dev, Test, Prod)
- Establish and enforce configuration standards, guardrails, and best practices
- Manage system upgrades, patches, and version updates with minimal disruption
- Monitor platform performance, health, security, and user access controls
- Configure core capabilities (e.g., AI, ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, ITOM, PA)
- Implement reusable, scalable components using out-of-the-box functionality
- Minimize customization and avoid introducing technical debt
- Optimize system performance and user experience
- Develop and maintain integrations (REST/SOAP APIs, external systems)
- Manage CMDB and data structures for integrity and accuracy
- Oversee data imports, exports, and synchronization processes
- Support API connections and middleware configurations
- Work closely with architects and technical leads to align on design standards
- Provide expert guidance to users and support teams
- Troubleshoot and resolve platform issues
- Contribute to documentation, runbooks, and knowledge sharing
- Proactively identify opportunities to improve platform efficiency and sustainability
- Stay current with ServiceNow updates, emerging capabilities and relevant certifications
- 2+ years hands-on ServiceNow administration experience
- Experience across multiple modules
- Advanced configuration capability (workflows, Business Rules, Flow Designer)
- Experience with integrations and working with APIs
- Solid understanding of CMDB and CSDM
- Proven ability to operate independently in a senior capacity
- ServiceNow Certified System Administrator – mandatory
- ServiceNow Advanced Administrator – desirable
- ServiceNow Data Foundations Certification – desirable
- ITIL 4 / 5 foundation - desirable
- Delivery-focused and pragmatic
- Avoids over-engineering solutions
- Comfortable operating as a senior administrator in a small team
- Understands trade-offs between speed and sustainability
- Proactive in improving how the platform is managed and configured
- Delivers clean, maintainable configurations from the outset
- Uses out-of-the-box functionality wherever possible
- Requires minimal oversight to operate effectively
- Takes ownership of platform health and user satisfaction
- Drives best practices across the organization
Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine-tune your strategic acumen.
Benefits include:
- 25 days’ holiday
- Private Medical Health care via Vitality
- Pension contribution, Life Assurance
- Professional certifications supported as part of learning and development
- A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services
- Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another
Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.
Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme. If you need any reasonable adjustments or extra support during the recruitment process, please contact us at [email protected].
Servicenow Administrator in Leeds employer: Netcompany
Netcompany is an exceptional employer, recognised for its entrepreneurial spirit and commitment to employee growth. With a strong focus on professional development through the Netcompany Academy, employees enjoy a supportive work culture that promotes flexibility and agility, alongside competitive benefits such as private medical care and generous holiday allowances. As part of a rapidly expanding technology company, team members have the unique opportunity to work on high-impact projects with leading organisations, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Servicenow Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Netcompany on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow skills. Be ready to discuss your hands-on experience and how you've tackled challenges in previous roles. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for continuous improvement! Talk about any recent certifications or courses you've taken related to ServiceNow. It shows you're committed to staying ahead in the game, which is exactly what Netcompany values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Netcompany.
We think you need these skills to ace Servicenow Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Administrator role. Highlight your hands-on experience with ServiceNow, especially in areas like AI platform administration and configuration. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience makes you a perfect fit. Don’t forget to mention any relevant certifications, as they can really set you apart from other candidates.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with practical solutions, especially when it comes to optimising platforms like ServiceNow.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at Netcompany!
How to prepare for a job interview at Netcompany
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the latest features, best practices, and any recent updates. Being able to discuss specific modules and configurations will show that you're not just a candidate, but a potential expert.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you've tackled challenges in ServiceNow administration. Think of examples where you optimised performance or resolved issues. This will demonstrate your ability to think critically and act independently, which is key for this role.
✨Understand the Company Culture
Netcompany values agility and low bureaucracy, so be ready to talk about how you can contribute to that environment. Share examples of how you've worked effectively in small teams and adapted quickly to changes. This will help you align with their entrepreneurial spirit.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about their current projects, future growth plans, or how they approach continuous improvement in their ServiceNow platform. This shows your genuine interest and helps you assess if it's the right fit for you.
