Company DescriptionNetcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector.
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors. Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding careerJob DescriptionThe ServiceNow Administrator is responsible for managing, optimising, and maintaining high-quality ServiceNow AI Platforms using best-practice patterns.
This role must balance operational efficiency with long-term platform sustainability and will operate with a high degree of autonomy.
Key ResponsibilitiesAI Platform Administration & GovernanceAdminister and oversee ServiceNow instances across multiple environments (Dev, Test, Prod)Establish and enforce configuration standards, guardrails, and best practicesManage system upgrades, patches, and version updates with minimal disruptionMonitor platform performance, health, security, and user access controlsConfiguration & OptimizationConfigure core capabilities (e.g., AI, ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, ITOM, PA)Implement reusable, scalable components using out-of-the-box functionalityMinimize customization and avoid introducing technical debtOptimize system performance and user experienceIntegration & Data ManagementDevelop and maintain integrations (REST/SOAP APIs, external systems)Manage CMDB and data structures for integrity and accuracyOversee data imports, exports, and synchronization processesSupport API connections and middleware configurationsStakeholder EngagementWork closely with architects and technical leads to align on design standardsProvide expert guidance to users and support teamsTroubleshoot and resolve platform issuesContribute to documentation, runbooks, and knowledge sharingContinuous ImprovementProactively identify opportunities to improve platform efficiency and sustainabilityStay current with ServiceNow updates, emerging capabilities and relevant certificationsQualificationsRequired Experience2+ years hands-on ServiceNow administration experienceExperience across multiple modulesAdvanced configuration capability (workflows, Business Rules, Flow Designer)Experience with integrations and working with APIsSolid understanding of CMDB and CSDMProven ability to operate independently in a senior capacityServiceNow Certified System Administrator
- mandatory ServiceNow Advanced Administrator
- desirableServiceNow Data Foundations Certification – desirableITIL 4 / 5 foundation - desirableKey AttributesDelivery-focused and pragmaticAvoids over-engineering solutionsComfortable operating as a senior administrator in a small teamUnderstands trade-offs between speed and sustainabilityProactive in improving how the platform is managed and configuredExpectationsDelivers clean, maintainable configurations from the outsetUses out-of-the-box functionality wherever possibleRequires minimal oversight to operate effectivelyTakes ownership of platform health and user satisfactionDrives best practices across the organizationAdditional InformationNetcompany AcademyThrough our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development.
As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine-tune your strategic acumen. As you progress through the content, you'll naturally take on more responsibility and network with your peers.
Benefits include25 days' holidayPrivate Medical Health care via VitalityPension contribution, Life AssuranceProfessional certifications supported as part of learning and development. A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services. Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.
Company informationAt Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently.
Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best. Our journey began in the UK with the acquisition of Hunter Macdonald in 2017.
As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam. Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us.
We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. xbpsjku
Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme. If you need any reasonable adjustments or extra support during the recruitment process, please contact us at #LI-RS1SummaryType: Full-timeFunction: Information TechnologyExperience level: Mid-Senior LevelIndustry: Information Technology And Services
Servicenow Administrator in Kennington employer: Netcompany
Netcompany is an exceptional employer, recognised for its dynamic work culture and commitment to employee growth. With access to the Netcompany Academy, employees can enhance their skills through tailored courses and certifications, while enjoying a range of benefits including private medical care and generous holiday allowances. Located in the Midlands, this role offers the unique opportunity to work on high-impact Defence projects with prestigious clients, all within a supportive and inclusive environment that values agility and innovation.
