At a Glance
- Tasks: Lead a 24/7 support team for critical enterprise platforms and ensure operational excellence.
- Company: Dynamic tech company focused on innovation and client satisfaction.
- Benefits: Hybrid working, private healthcare, pension contributions, and professional development support.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Join a fast-paced environment and make a real impact on major incidents and service improvements.
- Qualifications: 7+ years in IT operations with strong DevOps and leadership experience.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced DevOps Manager to lead a 24/7 Application Platform Support operation, supporting critical enterprise platforms and services for major UK clients. This role is responsible for ensuring operational stability, service excellence, and effective incident and escalation management across complex, business‑critical environments. The successful candidate will bring strong operational leadership experience within a 24/7 support or managed service environment, combined with a solid technical background in DevOps, cloud platforms, and modern operational practices.
The DevOps Manager will lead support teams operating across shift patterns, drive continuous improvement, manage major incidents through to resolution, and maintain strong client stakeholder relationships during high‑pressure operational situations.
Key Responsibilities- Lead and manage a 24/7 Application Platform Support function across multiple enterprise clients and platforms.
- Ensure operational coverage, shift management, handovers, and service continuity across all support tiers.
- Establish and maintain high‑performing operational teams with strong accountability and service culture.
- Monitor operational KPIs, SLAs, OLAs, service availability, and support performance metrics.
- Drive operational maturity, automation, and continuous service improvement initiatives.
- Take ownership of major incidents and critical service escalations from initiation through to full resolution.
- Act as the senior operational lead during high‑severity incidents and customer‑impacting outages.
- Lead challenging stakeholder conversations with confidence, professionalism, and composure.
- Coordinate cross‑functional technical teams during incident resolution activities.
- Ensure effective root cause analysis, post‑incident reviews, and preventative action tracking.
- 7+ years’ experience within Application Support, Managed Services, Platform Operations, or IT Operations environments.
- Proven experience managing 24/7 operational support teams within enterprise‑scale environments.
- Strong background in DevOps, platform engineering, cloud operations, or infrastructure support.
- Demonstrable experience managing major incidents and high‑pressure operational escalations end‑to‑end.
- Experience working with large enterprise, public‑sector or highly regulated environments.
- Strong leadership capability across distributed, shift‑based, or multi‑disciplinary teams.
- Experience handling difficult customer conversations and executive stakeholder management during critical incidents.
- Excellent communication, organisational, and decision‑making skills.
- Strong understanding of ITIL‑aligned service management practices.
- Hybrid working model with flexible working.
- Private medical health care via Vitality.
- Pension contribution and life assurance.
- Professional certifications supported as part of learning and development.
- A range of retail discounts to enhance your lifestyle, including restaurants, supermarkets, travel, leisure activities and health and well‑being services.
- Access to Employee Resource Groups, representing diverse backgrounds and providing a platform for colleagues to connect, learn, and support one another.
We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email Meena at reasonableadjustments@netcompany.com for assistance.
Devops Manager employer: Netcompany
As a leading employer in the tech industry, we offer a dynamic work environment that prioritises operational excellence and employee well-being. Our hybrid working model provides flexibility, while our commitment to professional development ensures that you can grow your skills through supported certifications and diverse learning opportunities. Join us to be part of a culture that values inclusivity, teamwork, and continuous improvement, all while supporting critical enterprise platforms for major UK clients.
StudySmarter Expert Advice🤫
We think this is how you could land Devops Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on a DevOps Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interviews! Brush up on your technical skills and be ready to discuss your experience with 24/7 support operations. Practice common interview questions and scenarios related to incident management and stakeholder communication.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've led teams through high-pressure situations and managed major incidents. Highlight your ability to maintain composure and drive continuous improvement in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role and the company culture.
We think you need these skills to ace Devops Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the DevOps Manager role. Highlight your experience in managing 24/7 support teams and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled major incidents or led operational improvements in the past.
Showcase Your Leadership Skills:As a DevOps Manager, strong leadership is key. In your application, emphasise your experience in leading teams and managing high-pressure situations. We love to see candidates who can inspire and drive their teams forward!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Netcompany
✨Know Your Tech Inside Out
As a DevOps Manager, you’ll need to showcase your technical expertise. Brush up on your knowledge of cloud platforms, automation tools, and modern operational practices. Be ready to discuss specific technologies you've worked with and how they can benefit the company.
✨Demonstrate Leadership Skills
This role requires strong leadership capabilities, especially in high-pressure situations. Prepare examples of how you've successfully led teams through major incidents or escalations. Highlight your ability to maintain composure and professionalism during challenging conversations.
✨Understand the Business Context
Familiarise yourself with the company's clients and the critical services they provide. Show that you understand the importance of operational stability and service excellence. This will help you connect your experience to their needs and demonstrate your commitment to their success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past incidents you've managed and be ready to walk through your thought process, actions taken, and the outcomes. This will show your ability to handle major incidents effectively.
