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- Tasks: Manage problem lifecycles, identify root causes, and improve IT services.
- Company: Join Netcompany, a top-rated tech company transforming businesses across Europe.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a fast-growing team making a real impact in the tech industry.
- Qualifications: Experience in Problem Management and knowledge of ITIL practices are essential.
- Other info: May require out-of-hours work and travel for specific projects.
The predicted salary is between 36000 - 60000 £ per year.
Join Netcompany in leveraging technological innovations to foster societal transformation. Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees Choice Awards for 2024. As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.
We have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked.
Key Responsibilities:- Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines.
- Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion.
- Analyse incident and problem data to identify trends, recurring issues, and areas for service improvement.
- Collaborate with Major Incident Managers to ensure post-incident reviews are completed and that problems arising from major incidents are logged and progressed.
- Document and maintain Problem Records accurately, ensuring clear tracking of causes, actions, and outcomes.
- Assist in facilitating Problem Review Meetings, gathering input from technical teams and ensuring action items are followed up.
- Communicate problem status and progress to stakeholders, providing clear, concise updates on investigations and resolutions.
- Support Continual Service Improvement (CSI) by providing insights and data-driven recommendations to enhance service stability.
- Experience working in a Problem Management role within an ITIL-based Service Management environment.
- Knowledge of ITIL4 practices; ITIL4 Foundation certification is desirable.
- Familiarity with ServiceNow Problem Management and other ITSM platforms.
- Strong analytical skills with the ability to interpret data, identify patterns, and produce actionable insights.
- Ability to collaborate effectively with technical teams, suppliers, and senior stakeholders.
- Experience supporting Major Incident and post-incident processes.
- Clear and professional communication skills, both written and verbal.
This position may require out-of-hours work as part of an on-call rota. Travel may be required for specific projects.
Problem Analyst in Leeds employer: Netcompany UK Limited
Contact Detail:
Netcompany UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem Analyst in Leeds
✨Tip Number 1
Familiarise yourself with ITIL4 practices, as this role heavily relies on them. Consider joining online forums or local meetups to discuss ITIL concepts and network with professionals in the field.
✨Tip Number 2
Gain hands-on experience with ServiceNow or similar ITSM platforms. You could explore free trials or community editions to practice your skills and understand how to manage problems effectively within these systems.
✨Tip Number 3
Develop your analytical skills by working on real-world data sets. Try to identify trends and patterns in incident data, which will help you demonstrate your ability to provide actionable insights during interviews.
✨Tip Number 4
Prepare for potential interview questions by reviewing common scenarios related to problem management. Think about how you would handle specific incidents and be ready to discuss your thought process and decision-making.
We think you need these skills to ace Problem Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Problem Management and ITIL practices. Use keywords from the job description to demonstrate that you meet the qualifications and skills required for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've successfully managed problems in previous roles, and express your enthusiasm for contributing to Netcompany's mission.
Highlight Analytical Skills: In your application, emphasise your strong analytical skills. Provide examples of how you've interpreted data to identify trends and improve services, as this is a key responsibility of the Problem Analyst role.
Showcase Communication Abilities: Since clear communication is essential for this position, include examples of how you've effectively communicated with stakeholders in past roles. This could be through written reports, presentations, or during meetings.
How to prepare for a job interview at Netcompany UK Limited
✨Understand the Problem Management Process
Make sure you have a solid grasp of the Problem Management process, especially within an ITIL framework. Be prepared to discuss your previous experiences managing problems and how you ensured adherence to procedures and timelines.
✨Showcase Your Analytical Skills
Highlight your ability to analyse incident and problem data effectively. Bring examples of how you've identified trends or recurring issues in the past and what actions you took to resolve them.
✨Communicate Clearly
Since clear communication is key in this role, practice articulating your thoughts concisely. Be ready to explain complex technical issues in a way that stakeholders can easily understand.
✨Prepare for Collaboration Scenarios
Expect questions about teamwork and collaboration, especially with technical teams and suppliers. Think of specific instances where you worked together to solve a problem and be ready to share those stories.
