At a Glance
- Tasks: Manage and optimise ServiceNow AI Platforms while ensuring operational efficiency.
- Company: Join a forward-thinking tech company with a focus on innovation and collaboration.
- Benefits: Enjoy private healthcare, pension contributions, and access to professional development courses.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing platform performance and user satisfaction.
- Qualifications: 2+ years of ServiceNow administration experience and strong configuration skills required.
The predicted salary is between 40000 - 50000 € per year.
The ServiceNow Administrator is responsible for managing, optimising, and maintaining high-quality ServiceNow AI Platforms using best-practice patterns. This role must balance operational efficiency with long-term platform sustainability and will operate with a high degree of autonomy.
Key Responsibilities
- AI Platform Administration & Governance
- Administer and oversee ServiceNow instances across multiple environments (Dev, Test, Prod)
- Establish and enforce configuration standards, guardrails, and best practices
- Manage system upgrades, patches, and version updates with minimal disruption
- Monitor platform performance, health, security, and user access controls
- Configuration & Optimization
- Configure core capabilities (e.g., AI, ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, ITOM, PA)
- Implement reusable, scalable components using out-of-the-box functionality
- Minimise customisation and avoid introducing technical debt
- Optimise system performance and user experience
- Integration & Data Management
- Develop and maintain integrations (REST/SOAP APIs, external systems)
- Manage CMDB and data structures for integrity and accuracy
- Oversee data imports, exports, and synchronisation processes
- Support API connections and middleware configurations
- Stakeholder Engagement
- Work closely with architects and technical leads to align on design standards
- Provide expert guidance to users and support teams
- Troubleshoot and resolve platform issues
- Contribute to documentation, runbooks, and knowledge sharing
- Proactively identify opportunities to improve platform efficiency and sustainability
- Stay current with ServiceNow updates, emerging capabilities and relevant certifications
Qualifications Required Experience
- 2+ years hands-on ServiceNow administration experience
- Experience across multiple modules
- Advanced configuration capability (workflows, Business Rules, Flow Designer)
- Experience with integrations and working with APIs
- Solid understanding of CMDB and CSDM
- Proven ability to operate independently in a senior capacity
- ServiceNow Certified System Administrator – mandatory
- ServiceNow Advanced Administrator – desirable
- ServiceNow Data Foundations Certification – desirable
Key Attributes
- Delivery-focused and pragmatic
- Avoids over-engineering solutions
- Comfortable operating as a senior administrator in a small team
- Understands trade-offs between speed and sustainability
- Proactive in improving how the platform is managed and configured
- Delivers clean, maintainable configurations from the outset
- Uses out-of-the-box functionality wherever possible
- Requires minimal oversight to operate effectively
- Takes ownership of platform health and user satisfaction
- Drives best practices across the organization
Benefits
- Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development.
- Private Medical Health care via Vitality
- Pension contribution, Life Assurance
- Professional certifications supported as part of learning and development
- A range of retail discounts to enhance your lifestyle, including restaurants, supermarkets, travel, leisure activities and health and well-being services
- Access to our Employee Resource Groups, representing diverse backgrounds and providing a platform for colleagues to connect, learn, and support one another
EEO Statement
Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.
Servicenow Administrator employer: Netcompany Group
Netcompany is an exceptional employer that prioritises employee growth and development through its Netcompany Academy, offering tailored courses and certifications to enhance your skills and career progression. With a strong focus on work-life balance, competitive benefits including private medical care and pension contributions, and a commitment to inclusivity, you will thrive in a supportive environment that values your contributions and fosters collaboration among diverse teams.
StudySmarter Expert Advice🤫
We think this is how you could land Servicenow Administrator
✨Tip Number 1
Network like a pro! Reach out to current ServiceNow professionals on LinkedIn or at industry events. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a demo of your ServiceNow capabilities or even a mini-project to showcase your expertise. This hands-on approach can really impress potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common ServiceNow scenarios and best practices. We recommend practising with a friend or using mock interview platforms to get comfortable with the questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Servicenow Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Administrator role. Highlight your hands-on experience with ServiceNow, especially in areas like configuration and integration. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've optimised platforms or improved efficiency in previous roles. This helps us see the impact you've made in your past positions.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication that gets to the point without fluff!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Netcompany Group
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the latest features, best practices, and any recent updates. Being able to discuss specific modules and configurations will show that you're not just a user but a true administrator.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled challenges in previous roles. Think about times when you optimised platform performance or resolved tricky integration issues. This will demonstrate your ability to operate independently and take ownership of platform health.
✨Engage with Stakeholders
Highlight your experience working with architects and technical leads. Be ready to discuss how you’ve collaborated with others to align on design standards and troubleshoot issues. This shows you’re not just focused on the tech but also on building relationships and supporting users.
✨Be Proactive About Improvements
Come prepared with ideas on how to improve platform efficiency and sustainability. Discuss any initiatives you've led or contributed to in the past. This proactive mindset aligns perfectly with the role's expectations and shows you're committed to continuous improvement.
