At a Glance
- Tasks: Lead a 24/7 support team for critical enterprise platforms and ensure operational excellence.
- Company: Dynamic tech company focused on innovation and client satisfaction.
- Benefits: Hybrid working, private healthcare, pension contributions, and professional development support.
- Other info: Inclusive workplace with diverse employee resource groups and growth opportunities.
- Why this job: Join a fast-paced environment where you can make a real impact on major incidents.
- Qualifications: 7+ years in IT operations with strong DevOps and leadership experience.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced DevOps Manager to lead a 24/7 Application Platform Support operation, supporting critical enterprise platforms and services for major UK clients. This role is responsible for ensuring operational stability, service excellence, and effective incident and escalation management across complex, business‑critical environments. The successful candidate will bring strong operational leadership experience within a 24/7 support or managed service environment, combined with a solid technical background in DevOps, cloud platforms, and modern operational practices. The DevOps Manager will lead support teams operating across shift patterns, drive continuous improvement, manage major incidents through to resolution, and maintain strong client stakeholder relationships during high‑pressure operational situations.
Key Responsibilities
- Lead and manage a 24/7 Application Platform Support function across multiple enterprise clients and platforms.
- Ensure operational coverage, shift management, handovers, and service continuity across all support tiers.
- Establish and maintain high‑performing operational teams with strong accountability and service culture.
- Monitor operational KPIs, SLAs, OLAs, service availability, and support performance metrics.
- Drive operational maturity, automation, and continuous service improvement initiatives.
- Take ownership of major incidents and critical service escalations from initiation through to full resolution.
- Act as the senior operational lead during high‑severity incidents and customer‑impacting outages.
- Lead challenging stakeholder conversations with confidence, professionalism, and composure.
- Coordinate cross‑functional technical teams during incident resolution activities.
- Ensure effective root cause analysis, post‑incident reviews, and preventative action tracking.
Qualifications
- 7+ years’ experience within Application Support, Managed Services, Platform Operations, or IT Operations environments.
- Proven experience managing 24/7 operational support teams within enterprise‑scale environments.
- Strong background in DevOps, platform engineering, cloud operations, or infrastructure support.
- Demonstrable experience managing major incidents and high‑pressure operational escalations end‑to‑end.
- Experience working with large enterprise, public‑sector or highly regulated environments.
- Strong leadership capability across distributed, shift‑based, or multi‑disciplinary teams.
- Experience handling difficult customer conversations and executive stakeholder management during critical incidents.
- Excellent communication, organisational, and decision‑making skills.
- Strong understanding of ITIL‑aligned service management practices.
Benefits
- Hybrid working model with flexible working.
- Private medical health care via Vitality.
- Pension contribution and life assurance.
- Professional certifications supported as part of learning and development.
- A range of retail discounts to enhance your lifestyle, including restaurants, supermarkets, travel, leisure activities and health and well‑being services.
- Access to Employee Resource Groups, representing diverse backgrounds and providing a platform for colleagues to connect, learn, and support one another.
Equal Employment Opportunity
We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email Meena at for assistance.
Devops Manager in London employer: Netcompany Group
As a leading employer in the tech industry, we offer an exceptional work environment for our DevOps Manager role, characterised by a hybrid working model that promotes flexibility and work-life balance. Our commitment to employee growth is evident through support for professional certifications and access to diverse Employee Resource Groups, fostering an inclusive culture where every voice is valued. With competitive benefits including private medical care and a range of lifestyle discounts, we ensure our team members are well-supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Devops Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on a DevOps Manager role that’s not even advertised yet.
✨Tip Number 2
Prepare for those tricky interviews! Brush up on your technical skills and be ready to discuss your experience with 24/7 support operations. We recommend practising common interview questions and scenarios related to incident management and stakeholder communication.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience managing teams and driving continuous improvement. Share specific examples of how you’ve handled major incidents and maintained service excellence under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Devops Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the DevOps Manager role. Highlight your experience in managing 24/7 support teams and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled major incidents or led operational improvements in the past.
Showcase Your Leadership Skills:We’re looking for strong leadership capabilities, so don’t shy away from sharing your experiences leading teams. Talk about how you’ve managed high-pressure situations and maintained service excellence.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Netcompany Group
✨Know Your Stuff
Make sure you brush up on your DevOps knowledge, especially around cloud platforms and operational practices. Be ready to discuss your experience managing 24/7 support teams and how you've handled major incidents in the past.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership capabilities, particularly in high-pressure situations. Think about times when you've led a team through a critical incident or managed stakeholder conversations effectively.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to discuss how you can contribute to their service excellence and operational stability, and how you align with their commitment to diversity and inclusion.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in application support or how they measure success in their operational teams. This demonstrates your proactive mindset and genuine interest.
