At a Glance
- Tasks: Manage and optimise ServiceNow AI Platforms while ensuring operational efficiency.
- Company: Join a forward-thinking tech company with a focus on innovation and collaboration.
- Benefits: Enjoy private healthcare, pension contributions, and access to professional development courses.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing platform performance and user satisfaction.
- Qualifications: 2+ years of ServiceNow administration experience and strong configuration skills required.
The predicted salary is between 40000 - 50000 € per year.
The ServiceNow Administrator is responsible for managing, optimising, and maintaining high-quality ServiceNow AI Platforms using best-practice patterns. This role must balance operational efficiency with long-term platform sustainability and will operate with a high degree of autonomy.
Key Responsibilities
- AI Platform Administration & Governance
- Administer and oversee ServiceNow instances across multiple environments (Dev, Test, Prod)
- Establish and enforce configuration standards, guardrails, and best practices
- Manage system upgrades, patches, and version updates with minimal disruption
- Monitor platform performance, health, security, and user access controls
- Configuration & Optimization
- Configure core capabilities (e.g., AI, ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, ITOM, PA)
- Implement reusable, scalable components using out-of-the-box functionality
- Minimise customisation and avoid introducing technical debt
- Optimise system performance and user experience
- Integration & Data Management
- Develop and maintain integrations (REST/SOAP APIs, external systems)
- Manage CMDB and data structures for integrity and accuracy
- Oversee data imports, exports, and synchronisation processes
- Support API connections and middleware configurations
- Stakeholder Engagement
- Work closely with architects and technical leads to align on design standards
- Provide expert guidance to users and support teams
- Troubleshoot and resolve platform issues
- Contribute to documentation, runbooks, and knowledge sharing
- Proactively identify opportunities to improve platform efficiency and sustainability
- Stay current with ServiceNow updates, emerging capabilities and relevant certifications
Qualifications Required Experience
- 2+ years hands-on ServiceNow administration experience
- Experience across multiple modules
- Advanced configuration capability (workflows, Business Rules, Flow Designer)
- Experience with integrations and working with APIs
- Solid understanding of CMDB and CSDM
- Proven ability to operate independently in a senior capacity
- ServiceNow Certified System Administrator – mandatory
- ServiceNow Advanced Administrator – desirable
- ServiceNow Data Foundations Certification – desirable
Key Attributes
- Delivery-focused and pragmatic
- Avoids over-engineering solutions
- Comfortable operating as a senior administrator in a small team
- Understands trade-offs between speed and sustainability
- Proactive in improving how the platform is managed and configured
- Delivers clean, maintainable configurations from the outset
- Uses out-of-the-box functionality wherever possible
- Requires minimal oversight to operate effectively
- Takes ownership of platform health and user satisfaction
- Drives best practices across the organization
Benefits
- Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development.
- Private Medical Health care via Vitality
- Pension contribution, Life Assurance
- Professional certifications supported as part of learning and development
- A range of retail discounts to enhance your lifestyle, including restaurants, supermarkets, travel, leisure activities and health and well-being services
- Access to our Employee Resource Groups, representing diverse backgrounds and providing a platform for colleagues to connect, learn, and support one another
EEO Statement
Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.
Servicenow Administrator in Leeds employer: Netcompany Group
Netcompany is an exceptional employer that prioritises employee growth and development through its Netcompany Academy, offering tailored courses and certifications to enhance your skills and career progression. With a strong focus on work-life balance, competitive benefits including private medical care and pension contributions, and a commitment to inclusivity, you will thrive in a supportive environment that values your contributions and fosters collaboration among diverse teams.
StudySmarter Expert Advice🤫
We think this is how you could land Servicenow Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. Attend meetups, webinars, or online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects, configurations, and any integrations you've worked on. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common ServiceNow scenarios and best practices. Be ready to discuss how you've optimised platforms in the past and how you can contribute to their operational efficiency.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Servicenow Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Administrator role. Highlight your hands-on experience with ServiceNow, especially in areas like configuration and integration. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve optimised platforms or improved performance. This helps us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication that gets to the point without fluff!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us track your application better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Netcompany Group
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the core capabilities of ServiceNow, especially the modules relevant to the job. Brush up on your knowledge of AI, ITSM, and CSDM, as well as your experience with workflows and integrations. Being able to discuss specific examples from your past work will show that you’re not just familiar with the platform but can also apply your knowledge effectively.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles, particularly around platform performance and user satisfaction. Think of specific instances where you identified issues and implemented solutions. This will demonstrate your proactive approach and ability to operate independently, which is crucial for this role.
✨Understand the Importance of Best Practices
Familiarise yourself with best-practice patterns for ServiceNow administration. Be ready to talk about how you’ve enforced configuration standards and minimised technical debt in your previous positions. This shows that you’re delivery-focused and understand the balance between speed and sustainability.
✨Engage with Stakeholders Effectively
Since stakeholder engagement is key, think about how you’ve collaborated with architects and technical leads in the past. Prepare to share examples of how you’ve provided guidance to users and resolved platform issues. This will highlight your communication skills and ability to work within a team, which are essential for success in this role.
