Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a 24/7 IT support team and enhance service processes.
- Company: A leading tech company focused on exceptional customer satisfaction.
- Benefits: Competitive salary, career growth, and the chance to influence service quality.
- Why this job: Make a real impact by leading a dedicated team in a dynamic environment.
- Qualifications: Strong leadership skills and familiarity with ITSM tools required.
- Other info: UK National status needed for Security Clearance.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company is seeking an experienced Service Desk Manager to oversee a 24x7 support team in Leeds.
Responsibilities include:
- Managing staff
- Improving service processes
- Acting as a primary escalation point
Ideal candidates will possess:
- A strong leadership background
- ITSM tool familiarity
- Excellent communication skills
This role offers a chance to influence service quality and lead a team dedicated to exceptional customer satisfaction. The position requires UK National status to achieve Security Clearance.
Service Desk Manager: Lead 24/7 IT Support Team in Leeds employer: Netcompany Group
Contact Detail:
Netcompany Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager: Lead 24/7 IT Support Team in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and IT support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've improved service processes or handled escalations in the past. This will demonstrate your fit for the Service Desk Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Manager: Lead 24/7 IT Support Team in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and familiarity with ITSM tools. We want to see how your skills align with the role of Service Desk Manager, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading a 24/7 support team and how you can improve service processes. We love seeing genuine enthusiasm for the role!
Showcase Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to mention any experiences where you’ve successfully communicated with teams or customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Netcompany Group
✨Know Your Stuff
Make sure you’re well-versed in ITSM tools and processes. Brush up on your technical knowledge and be ready to discuss how you've improved service processes in previous roles. This will show that you’re not just a leader, but also someone who understands the nuts and bolts of the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in high-pressure environments. Think about specific challenges you faced and how you motivated your team to deliver exceptional customer satisfaction. This will demonstrate your capability to lead a 24/7 support team effectively.
✨Communicate Clearly
Since excellent communication skills are a must, practice articulating your thoughts clearly and concisely. You might want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more confident and ensure your points come across effectively during the interview.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be prepared to discuss how your leadership style aligns with their mission and how you can contribute to their goals. This shows that you’re genuinely interested in the role and the company, which can set you apart from other candidates.
