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- Tasks: Provide operational support across ITIL practices and engage with multiple teams.
- Company: Leading technology firm in the UK with a focus on innovation.
- Benefits: Private healthcare, pension plan, certifications support, and professional development opportunities.
- Why this job: Join a dynamic team and enhance your skills while maintaining service stability.
- Qualifications: Experience in service management and proficiency with ITSM tools like ServiceNow.
- Other info: Participate in on-call support for major incidents and enjoy excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology firm in the UK is hiring a Service Management Specialist to provide essential operational support across various ITIL practices. The ideal candidate should have experience in service management and be proficient with ITSM tools like ServiceNow. This role involves engaging with multiple teams, maintaining service stability, and participating in on-call support for major incidents.
The company offers extensive professional development opportunities through its Netcompany Academy and a range of employee benefits including private healthcare, a pension plan, and certifications support.
IT Service Management Specialist – SIAM & ITIL employer: Netcompany Group
Contact Detail:
Netcompany Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management Specialist – SIAM & ITIL
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with ITIL and service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with ITSM tools like ServiceNow. Real-life examples of how you've tackled challenges will make you stand out.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, apply through our website and follow up with a message expressing your enthusiasm. It shows initiative and helps you stay on their radar.
✨Tip Number 4
Prepare for the unexpected! Since this role involves on-call support for major incidents, brush up on your problem-solving skills. Be ready to discuss how you would handle high-pressure situations during interviews.
We think you need these skills to ace IT Service Management Specialist – SIAM & ITIL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management and familiarity with ITIL practices. We want to see how your skills align with the role, so don’t be shy about showcasing your proficiency with ITSM tools like ServiceNow!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT service management and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Team Collaboration: Since this role involves engaging with multiple teams, highlight any past experiences where you successfully collaborated with others. We value teamwork, so share examples that demonstrate your ability to maintain service stability and support during major incidents.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Netcompany Group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL practices in your previous roles, especially in service management. This will show that you understand the framework and can bring valuable insights to the team.
✨Familiarise Yourself with ServiceNow
Since proficiency with ITSM tools like ServiceNow is key for this role, take some time to review its functionalities. If possible, try to get hands-on experience or at least watch some tutorials. Being able to speak confidently about how you've used ServiceNow will definitely impress your interviewers.
✨Prepare for Team Engagement Scenarios
This role involves engaging with multiple teams, so think of examples from your past where you've successfully collaborated across departments. Prepare to discuss how you handled conflicts or facilitated communication, as this will demonstrate your ability to maintain service stability.
✨Show Enthusiasm for Professional Development
The company offers great opportunities for growth through their Netcompany Academy. Express your eagerness to learn and develop further in your career. Mention any specific certifications or skills you’re interested in pursuing, as this shows you're proactive about your professional journey.
