At a Glance
- Tasks: Lead a 24/7 support team for critical enterprise platforms and ensure operational excellence.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy hybrid working, private healthcare, pension contributions, and professional development support.
- Other info: Be part of a dynamic team with opportunities for growth and learning.
- Why this job: Make a real impact by managing high-pressure incidents and driving continuous improvement.
- Qualifications: 7+ years in IT operations with strong DevOps and leadership experience.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced DevOps Manager to lead a 24/7 Application Platform Support operation, supporting critical enterprise platforms and services for major UK clients. This role is responsible for ensuring operational stability, service excellence, and effective incident and escalation management across complex, business‑critical environments. The successful candidate will bring strong operational leadership experience within a 24/7 support or managed service environment, combined with a solid technical background in DevOps, cloud platforms, and modern operational practices.
The DevOps Manager will lead support teams operating across shift patterns, drive continuous improvement, manage major incidents through to resolution, and maintain strong client stakeholder relationships during high‑pressure operational situations.
Key Responsibilities- Lead and manage a 24/7 Application Platform Support function across multiple enterprise clients and platforms.
- Ensure operational coverage, shift management, handovers, and service continuity across all support tiers.
- Establish and maintain high‑performing operational teams with strong accountability and service culture.
- Monitor operational KPIs, SLAs, OLAs, service availability, and support performance metrics.
- Drive operational maturity, automation, and continuous service improvement initiatives.
- Take ownership of major incidents and critical service escalations from initiation through to full resolution.
- Act as the senior operational lead during high‑severity incidents and customer‑impacting outages.
- Lead challenging stakeholder conversations with confidence, professionalism, and composure.
- Coordinate cross‑functional technical teams during incident resolution activities.
- Ensure effective root cause analysis, post‑incident reviews, and preventative action tracking.
- 7+ years’ experience within Application Support, Managed Services, Platform Operations, or IT Operations environments.
- Proven experience managing 24/7 operational support teams within enterprise‑scale environments.
- Strong background in DevOps, platform engineering, cloud operations, or infrastructure support.
- Demonstrable experience managing major incidents and high‑pressure operational escalations end‑to‑end.
- Experience working with large enterprise, public‑sector or highly regulated environments.
- Strong leadership capability across distributed, shift‑based, or multi‑disciplinary teams.
- Experience handling difficult customer conversations and executive stakeholder management during critical incidents.
- Excellent communication, organisational, and decision‑making skills.
- Strong understanding of ITIL‑aligned service management practices.
- Hybrid working model with flexible working.
- Private medical health care via Vitality.
- Pension contribution and life assurance.
- Professional certifications supported as part of learning and development.
- A range of retail discounts to enhance your lifestyle, including restaurants, supermarkets, travel, leisure activities and health and well‑being services.
- Access to Employee Resource Groups, representing diverse backgrounds and providing a platform for colleagues to connect, learn, and support one another.
We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email Meena at reasonableadjustments@netcompany.com for assistance.
Devops Manager employer: Netcompany Group
As a leading employer in the tech industry, we offer a dynamic work environment that prioritises operational excellence and employee growth. Our hybrid working model provides flexibility, while our commitment to professional development ensures that you can enhance your skills through supported certifications. With a strong focus on inclusivity and a culture that values diverse perspectives, we create a supportive atmosphere where every team member can thrive and contribute to meaningful projects for major UK clients.
StudySmarter Expert Advice🤫
We think this is how you could land Devops Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that DevOps Manager role.
✨Tip Number 2
Prepare for those tricky interviews! Brush up on your technical skills and be ready to discuss your experience with 24/7 support operations. We recommend practising common interview questions and scenarios related to incident management and stakeholder communication.
✨Tip Number 3
Showcase your leadership skills! When you’re in interviews, highlight your experience managing teams and driving continuous improvement. We want to see how you’ve handled high-pressure situations and led teams to success in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Devops Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of DevOps Manager. Highlight your experience in 24/7 support environments and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your leadership experience and how you've handled high-pressure situations.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've improved operational stability or led successful incident resolutions in the past. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Netcompany Group
✨Know Your Stuff
Make sure you brush up on your DevOps knowledge and the specific technologies mentioned in the job description. Familiarise yourself with cloud platforms, incident management processes, and ITIL practices. This will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a DevOps Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams in high-pressure situations or managed major incidents. Highlight your experience in fostering a service culture and driving continuous improvement initiatives.
✨Prepare for Stakeholder Conversations
Expect to discuss how you handle difficult conversations with clients and stakeholders. Think of scenarios where you've had to manage expectations during critical incidents. Practising these discussions can help you convey confidence and professionalism during the interview.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the company and its operations. Ask about their current challenges in application support or how they measure operational success. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
