At a Glance
- Tasks: Provide hands-on support for Microsoft Teams Rooms and AV technologies.
- Company: Join a fast-growing tech company transforming the IT sector in the UK.
- Benefits: Enjoy private healthcare, pension contributions, and professional development opportunities.
- Other info: Inclusive recruitment process with guaranteed interviews for applicants with disabilities.
- Why this job: Make a real impact by enhancing user experiences in high-profile meeting spaces.
- Qualifications: Strong AV troubleshooting skills and excellent customer service experience required.
The predicted salary is between 40000 - 50000 £ per year.
Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well‑known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors. Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi‑million‑pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career.
This is a full‑time, office‑based role responsible for providing onsite support and management of Microsoft Teams Rooms and Audio‑Visual (AV) technologies across the site. The successful candidate will be responsible for maintaining, supporting, and proactively managing AV meeting room technology across the site, ensuring a high‑quality user experience for employees and senior stakeholders. This role combines hands‑on technical support, proactive monitoring, incident management, and stakeholder engagement, with a focus on maintaining the operational health of approximately 50 AV‑enabled meeting spaces.
Key Responsibilities- Provide 1st line break/fix support for Microsoft Teams Rooms and AV technologies.
- Perform scheduled AV room health checks:
- Daily – Executive and Board Rooms
- Weekly – High‑usage meeting rooms
- Monthly – Comprehensive room audits
- Monitor room health via the Microsoft Teams Admin Portal and proactively log tickets for identified issues.
- Act as the AV escalation point for incidents and service requests.
- Support AV upgrades and enhancement projects.
- Provide VIP support to senior stakeholders, including Directors and VPs.
- Work closely with 1st and 2nd Line Support teams on incident management.
- Strong AV troubleshooting and break/fix support skills.
- Experience with AV meeting room technologies and monitoring tools.
- Excellent customer service and stakeholder management skills.
- Ability to work independently and manage multiple priorities.
- Microsoft Teams Rooms Certification
- Microsoft 365 Fundamentals (MS-900)
- ITIL Foundation
Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine‑tune your strategic acumen. Benefits include:
- Private Medical Health care via Vitality
- Pension contribution, Life Assurance
- Professional certifications supported as part of learning and development.
- A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well‑being services.
- Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.
Netcompany is committed to providing an inclusive and barrier‑free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.
Desktop Support Engineer employer: Netcompany Group
Netcompany is an exceptional employer, offering a dynamic work environment where innovation thrives and employees are empowered to grow alongside the company. With a strong focus on professional development through the Netcompany Academy, comprehensive benefits including private medical care and a commitment to inclusivity, we ensure that our Desktop Support Engineers not only excel in their roles but also enjoy a fulfilling career path in a rapidly expanding technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Netcompany Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Netcompany Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Netcompany Group!
✨Direct Apply to Netcompany Group
Let's not forget to apply directly through the Netcompany Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Netcompany Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Netcompany Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Netcompany Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
