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- Tasks: Support and monitor customer solutions, providing 1st and 2nd level technical assistance.
- Company: Join Netcompany, a top-rated tech company transforming the digital landscape.
- Benefits: Enjoy private healthcare, pension contributions, and professional development support.
- Why this job: Be part of a dynamic team making a real impact in IT consulting.
- Qualifications: Experience in end-user support and a passion for learning new technologies.
- Other info: Flexible work culture with opportunities for career growth and diverse connections.
The predicted salary is between 36000 - 60000 £ per year.
Join Netcompany in leveraging technological innovations to foster societal transformation. Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionising the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.
Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.
As our new colleague, you will be part of a team consisting of technicians to support, triage, and monitor Netcompany's many customer solutions. A challenging and exciting everyday life with the opportunity for professional development. You will be a part of Netcompany’s Intelligent Service Desk team; this is our customers' entrance to Netcompany, and we operate 24 hours a day 365 days a year to ensure that customers are never more than a phone call or email away from high quality support and service. We provide 1st and 2nd level support, monitoring, and event management within many different tools including Azure, AWS, ServiceNow, New Relic and many more. You’ll work within shift groups covering 24 x 7 x 365 and will be responsible for support and service of Netcompany's customers.
Key Responsibilities
- 1st and 2nd level support and triage for large critical systems
- Link between our customers and the rest of Netcompany
- Triage, record and resolve various technical issues
- Procedure writing for client systems
- Set up and update auditing
- Alert Monitoring and Event Management of large critical systems
- System maintenance and patching
Qualifications
- Experience within a 1st/2nd level end user support environment
- Great communicator with a positive ‘can-do’ attitude, speaking and writing English fluently
- Strong desire to learn
- Solid knowledge of MS Office, especially Outlook, Word, and Excel
- Demonstrated experience in Azure, Intune, Active Directory, Hyper V, Powershell
- Passionate about helping to develop a team in constant motion
- Knowledge and experience with infrastructure in day-to-day IT operations
- Knowledge of processes and methods in IT operation organisations
- Understanding of ITIL and Service Management
- Relevant IT education at diploma level or higher
It will be an advantage if you have one (or preferably more/higher) any of the following:
- AZ / SC / MS 900 Microsoft Azure Fundamentals
- AWS Cloud Practitioner
- ITIL Foundation
- COMPTIA A+
Additional Information
- Benefits include Private Medical Health care via Vitality
- Pension contribution, Life Assurance
- Professional certifications supported as part of learning and development
- A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services
- Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another
At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasising high agility and promoting flexibility, enabling everyone to contribute their best. Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.
Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.
Service Desk Analyst in Leeds employer: Netcompany Group A/S
Contact Detail:
Netcompany Group A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Netcompany on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Azure, AWS, and ITIL. We want to see that 'can-do' attitude in action!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've triaged issues or provided support. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at Netcompany.
We think you need these skills to ace Service Desk Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in 1st and 2nd level support, and don’t forget to mention any relevant tools like Azure or ServiceNow that you’ve worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for technology and your positive ‘can-do’ attitude. Let us know why you want to join Netcompany and how you can contribute to our team.
Show Off Your Communication Skills: As a Service Desk Analyst, communication is key. Make sure your application reflects your ability to communicate clearly and effectively, both in writing and verbally. We love candidates who can express their thoughts well!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our company culture there.
How to prepare for a job interview at Netcompany Group A/S
✨Know Your Tech
Make sure you brush up on your knowledge of the tools mentioned in the job description, like Azure, AWS, and ServiceNow. Familiarity with these platforms will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Desk Analyst, communication is key. Prepare to demonstrate your ability to explain technical issues clearly and concisely. You might even want to practice explaining a complex concept to a non-technical friend to ensure you can communicate effectively.
✨Emphasise Your Problem-Solving Attitude
Netcompany values a 'can-do' attitude, so be ready to share examples of how you've tackled challenges in previous roles. Think of specific situations where you triaged issues or provided support, and highlight your proactive approach to problem-solving.
✨Understand ITIL and Service Management
Since the role involves IT operations, having a solid grasp of ITIL principles will be beneficial. Brush up on the basics of IT service management and be prepared to discuss how these concepts apply to the role during your interview.
