At a Glance
- Tasks: Manage enterprise customer experiences and drive measurable value for key accounts.
- Company: NAVEX, a leader in ethical solutions with a high-performance culture.
- Benefits: Competitive salary, meaningful work, and strong support for your growth.
- Other info: Join a collaborative team committed to innovation and continuous improvement.
- Why this job: Make a real impact by helping organisations operate with integrity and protect their people.
- Qualifications: 8+ years in Customer Success or related fields with strong communication skills.
The predicted salary is between 85000 - 85000 £ per year.
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
NAVEX is seeking an Enterprise Senior Customer Experience Manager (CXM) to deliver highly personalized and strategic experience for our most important enterprise customers. This role is responsible for managing a focused portfolio of Enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions. As an Enterprise Senior CXM, you will serve as a trusted advisor to executive stakeholders and play a key role in strengthening customer relationships, driving product adoption, and ensuring long-term partnership success. This role partners closely with cross-functional teams to execute NAVEX’s Customer Lifecycle Value & Impact Framework and deliver a consistent, value-driven customer experience. You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!
What you’ll get:
- Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
- High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
- Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
- Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
- Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.
What you’ll do:
- Own the experience for a portfolio of strategic enterprise customers, ensuring consistent engagement and measurable value realization.
- Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
- Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness.
- Serve as the central point of coordination across sales, product, services, support and leadership teams.
- Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities.
- Capture and communicate voice-of-the-customer insights to influence product roadmap discussions and operational improvements.
- Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement.
- Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities.
- Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early.
What you’ll bring:
- 8+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership.
- Proven ability to improve retention, expansion, and global CX performance.
- Expertise in data-driven CX, customer health, and lifecycle analytics.
- Strong executive communication and cross-functional influence skills.
- Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
- AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
- Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values.
Our side of the deal:
We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way. The starting pay for this role is $115,000 per annum with 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
Senior Customer Experience Manager, Enterprise employer: Netclaim
NAVEX is an exceptional employer that fosters a high-performance culture where employees are empowered to make a real impact in creating safer and more ethical workplaces. With a strong commitment to personal and professional growth, employees benefit from authentic feedback, competitive compensation, and a supportive environment that values bold thinking and collaboration. Located in a dynamic hybrid work setting, NAVEX offers the unique opportunity to engage with executive stakeholders and drive meaningful customer experiences, ensuring that every team member can thrive and contribute to the company's mission.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Manager, Enterprise
✨Tip Number 1
Network like a pro! Reach out to current employees at NAVEX on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding NAVEX’s values and culture. Think about how your experience aligns with their mission of making the world safer and more ethical. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. Use metrics to back up your claims—numbers speak volumes!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement for the role can keep you top of mind. Plus, it shows you’re genuinely interested in joining the NAVEX team!
We think you need these skills to ace Senior Customer Experience Manager, Enterprise
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Experience Manager role. Highlight your experience in customer success and how it aligns with NAVEX's mission of delivering value to enterprise customers.
Showcase Your Impact:When detailing your past roles, focus on measurable outcomes you've achieved. Use specific examples that demonstrate how you've improved customer retention or driven product adoption, as these are key aspects of the job.
Be Authentic:NAVEX values a candid culture, so don’t be afraid to let your personality shine through in your application. Share your passion for customer experience and how you can contribute to their high-performance environment.
Apply Through Our Website:We encourage you to apply directly through our career page. This ensures your application gets the attention it deserves and allows us to see your enthusiasm for joining the NAVEX team!
How to prepare for a job interview at Netclaim
✨Know Your Customer Experience Stuff
Make sure you brush up on your knowledge of customer experience strategies, especially in the enterprise sector. Be ready to discuss how you've improved retention and expansion in previous roles, as this will show you're the right fit for NAVEX's high-performance culture.
✨Build Relationships Before the Interview
Try to connect with current or former employees on LinkedIn to get insights about NAVEX's culture and values. This can help you tailor your responses during the interview and demonstrate that you understand their commitment to collaboration and customer advocacy.
✨Prepare for Scenario Questions
Expect to be asked about specific situations where you've had to manage customer relationships or drive product adoption. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to be a trusted advisor to executive stakeholders.
✨Show Your Data-Driven Mindset
Since the role requires expertise in data-driven CX and lifecycle analytics, come prepared with examples of how you've used data to influence decisions and improve customer outcomes. This will highlight your analytical skills and align with NAVEX's focus on measurable value realization.
