At a Glance
- Tasks: Manage enterprise customer experiences and drive measurable value from NAVEX solutions.
- Company: NAVEX, a leader in ethical business practices and customer success.
- Benefits: Competitive salary, meaningful work, supportive culture, and growth opportunities.
- Other info: Join a collaborative team committed to your success and professional growth.
- Why this job: Make a real impact by helping organisations operate with integrity and protect their people.
- Qualifications: 5+ years in Customer Success or related fields with strong communication skills.
The predicted salary is between 75000 - 95000 £ per year.
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalized and strategic experience for our most important enterprise customers. This role is responsible for managing a focused portfolio of Enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions. As an Enterprise CXM, you will serve as a trusted advisor to executive stakeholders and play a key role in strengthening customer relationships, driving product adoption, and ensuring long‑term partnership success. This role partners closely with cross‑functional teams to execute NAVEX’s Customer Lifecycle Value & Impact Framework and deliver a consistent, value‑driven customer experience. You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!
What you’ll get:
- Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
- High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
- Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
- Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
- Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.
What you’ll do:
- Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization.
- Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
- Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness.
- Serve as the central point of coordination across sales, product, services, support and leadership teams.
- Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities.
- Capture and communicate voice‑of‑the‑customer insights to influence product roadmap discussions and operational improvements.
- Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement.
- Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities.
- Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early.
What you’ll bring:
- 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post‑sales leadership.
- Proven ability to improve retention, expansion, and global CX performance.
- Expertise in data‑driven CX, customer health, and lifecycle analytics.
- Strong executive communication and cross‑functional influence skills.
- Culture Agility. Comfort working in a fast‑paced, candid environment that values innovation, healthy debate, and follow‑through.
- AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
- Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values.
Our side of the deal: We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is $95,000 per annum with 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
Customer Experience Manager, Enterprise in London employer: Netclaim
At NAVEX, we pride ourselves on being an exceptional employer, offering a high-performance environment where your contributions truly matter. Our collaborative culture fosters open communication and bold thinking, ensuring you receive authentic feedback and support for your professional growth. With competitive compensation and a meaningful purpose that empowers you to make a real impact, joining our team as an Enterprise Customer Experience Manager means being part of a mission-driven organisation dedicated to integrity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager, Enterprise in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NAVEX on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding NAVEX's values and culture. Think about how your experience aligns with their mission of making the world safer and more ethical. Show them you're not just a fit for the role, but for the team!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. Use metrics to back up your claims—NAVEX loves data-driven results!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement for the role can leave a lasting impression. Plus, it shows you’re genuinely interested in joining their team.
We think you need these skills to ace Customer Experience Manager, Enterprise in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about making a difference in customer experience and how you can contribute to NAVEX's mission.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or Account Management. We love seeing how your past roles have prepared you for this position, so don’t hold back on those achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Netclaim
✨Know Your Customer Experience Metrics
Before the interview, brush up on key customer experience metrics relevant to the role. Understand how to measure customer health and satisfaction, as well as how to leverage data-driven insights to improve retention and expansion. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Demonstrate Your Relationship-Building Skills
Prepare examples of how you've built trusted relationships with executive stakeholders in previous roles. Highlight specific instances where your communication and influence led to successful outcomes. This is crucial for a role that requires managing enterprise accounts and ensuring customer success.
✨Showcase Your Problem-Solving Abilities
Think of scenarios where you identified risks or challenges within customer accounts and how you addressed them proactively. Be ready to discuss your approach to problem-solving and how it aligns with NAVEX’s commitment to delivering measurable value and driving product adoption.
✨Align with NAVEX’s Values
Familiarise yourself with NAVEX’s core values and culture. During the interview, express how your personal values align with theirs, especially regarding integrity, accountability, and collaboration. This will demonstrate that you’re not only a fit for the role but also for the company culture.
