At a Glance
- Tasks: Manage enterprise customer experiences and drive measurable value from NAVEX solutions.
- Company: NAVEX, a leader in ethical business practices and customer success.
- Benefits: Competitive salary, performance rewards, and a supportive growth environment.
- Other info: Join a collaborative team committed to your success and professional growth.
- Why this job: Make a real impact by helping organisations operate with integrity and protect their people.
- Qualifications: 5+ years in Customer Success or Account Management with strong communication skills.
The predicted salary is between 75000 - 115000 £ per year.
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalized and strategic experience for our most important enterprise customers. This role is responsible for managing a focused portfolio of Enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions. As an Enterprise CXM, you will serve as a trusted advisor to executive stakeholders and play a key role in strengthening customer relationships, driving product adoption, and ensuring long‑term partnership success. This role partners closely with cross‑functional teams to execute NAVEX’s Customer Lifecycle Value & Impact Framework and deliver a consistent, value‑driven customer experience. You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!
What you’ll get:
- Meaningful Purpose: Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
- High-Performance Environment: We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
- Candid, Supportive Culture: We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
- Growth That Matters: You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
- Rewards for Results: We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.
What you’ll do:
- Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization.
- Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
- Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness.
- Serve as the central point of coordination across sales, product, services, support and leadership teams.
- Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities.
- Capture and communicate voice‑of‑the‑customer insights to influence product roadmap discussions and operational improvements.
- Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement.
- Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities.
- Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early.
What you’ll bring:
- 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post‑sales leadership.
- Proven ability to improve retention, expansion, and global CX performance.
- Expertise in data‑driven CX, customer health, and lifecycle analytics.
- Strong executive communication and cross‑functional influence skills.
- Culture Agility: Comfort working in a fast‑paced, candid environment that values innovation, healthy debate, and follow‑through.
- AI Readiness: Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
- Fuel performance and outcomes: Leverage your job competencies and champion NAVEX’s core values.
Our side of the deal: We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way. The starting pay for this role is $95,000 per annum with 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
Customer Experience Manager, Enterprise employer: Netclaim
At NAVEX, we pride ourselves on being an exceptional employer, offering a high-performance environment where your contributions truly matter. Our collaborative culture fosters open communication and bold thinking, ensuring you receive the support and feedback necessary for meaningful growth. With competitive compensation and a commitment to integrity, working as an Enterprise Customer Experience Manager here means making a real impact while advancing your career in a dynamic and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager, Enterprise
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NAVEX on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding NAVEX’s values and culture. Think about how your experience aligns with their mission of making the world safer and more ethical. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. Use metrics to back up your claims—NAVEX loves data-driven results!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Manager, Enterprise
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about making a difference in customer experience and how you can contribute to our mission at NAVEX.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or Account Management. We love seeing how your past roles have prepared you for this position, so don’t hold back on those achievements that demonstrate your ability to drive results!
Be Authentic:We value candid communication, so be yourself in your application. Share your unique perspective and experiences that align with our values. Authenticity goes a long way in helping us understand who you are and how you fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at NAVEX!
How to prepare for a job interview at Netclaim
✨Know Your Customer Experience Stuff
Make sure you brush up on your knowledge of customer experience strategies, especially in the enterprise space. Be ready to discuss how you've improved retention and expansion in previous roles, as this will show that you understand the importance of delivering measurable value.
✨Showcase Your Communication Skills
As a Customer Experience Manager, you'll need to communicate effectively with executive stakeholders. Prepare examples of how you've successfully influenced cross-functional teams and driven engagement plans. This will demonstrate your ability to build trusted advisor relationships.
✨Be Data-Driven
NAVEX values data-driven decision-making, so come prepared with insights from your past experiences. Discuss how you've used customer health indicators and lifecycle analytics to anticipate needs and address risks early. This will highlight your analytical skills and proactive approach.
✨Embrace the Company Culture
Familiarise yourself with NAVEX's values and high-performance culture. Be ready to share how you align with their commitment to integrity, innovation, and continuous improvement. Showing that you fit into their candid and supportive environment will make you a more attractive candidate.
