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- Tasks: Resolve complex IT issues and provide advanced support in a dynamic MSP environment.
- Company: Join Netcentrix, a forward-thinking tech company dedicated to employee growth and client satisfaction.
- Benefits: Enjoy hybrid working, generous leave, training opportunities, and fun company events.
- Why this job: Be part of an innovative team that values creativity, individuality, and career progression.
- Qualifications: Strong knowledge of Windows Server, Office 365, networking, and relevant certifications required.
- Other info: We celebrate achievements and support mental and financial wellbeing for all employees.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Tier 2 Service Engineer to join our team. The Tier 2 Service Engineer plays a pivotal role in resolving more complex IT issues escalated from Tier 1, while also providing advanced technical support to clients. Working in an MSP environment, you will be responsible for diagnosing, troubleshooting, and resolving issues related to infrastructure, networking, servers, and business-critical applications. This role demands deeper technical knowledge, excellent problem-solving skills, and the ability to work collaboratively with higher-tier teams, ensuring timely and effective resolutions to IT problems.
Some of the responsibilities of a Tier 2 Service Engineer at Netcentrix include:
- Resolve escalated tickets from Tier 1, addressing more complex issues relating to servers, networking, and critical business applications.
- Take ownership of more complex incidents and problems from initial diagnosis to full resolution.
- Participate in an Out-of-Hours On-Call Rota to provide incident response coverage and resolution.
- Carry out regular monitoring and health checks of client systems (servers, networks, backups) to ensure they remain operational.
- Provide support during new client onboarding, including configuration and deployment of hardware/software.
- Ensure timely and clear communication with clients regarding ticket progress, including expected timeframes for resolution.
- Collaborate with internal teams on large-scale IT initiatives and support the development of technical strategy for client infrastructure.
Some essential criteria for this role includes:
- Strong working knowledge of Windows Server (2012, 2016, 2019), Active Directory, DNS, DHCP, and Group Policy.
- Advanced knowledge of Office 365, including administration of Exchange Online, SharePoint, Teams, and OneDrive.
- Experience in supporting and troubleshooting virtualisation platforms (VMware, Hyper-V).
- Networking expertise, including TCP/IP, VLANs, routing, firewalls (e.g., SonicWall, Cisco, Fortinet), and VPNs.
- Experience with cloud platforms, particularly Microsoft Azure and/or AWS.
- Familiarity with backup and disaster recovery solutions.
- Proven experience in a technical support role, within an MSP environment.
- Extensive experience troubleshooting Microsoft Windows Server, Active Directory, Office 365, and Azure Cloud platforms.
- Hands-on experience with networking infrastructure and troubleshooting.
- Good understanding of cybersecurity practices.
- Relevant certifications (e.g. Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+, Cisco CCNA, ITIL Foundation).
- Strong interpersonal skills, with a collaborative approach to working with Tier 1, Tier 3, and other cross-functional teams.
Work should be both enjoyable and rewarding, and at Netcentrix, it is! We are committed to investing in our employees, offering the latest training and accreditations and creating a fun workplace. This dedication ensures that we consistently deliver nothing but the best to our clients too. If you’re looking to work in the exciting world of technology, in an environment that encourages individuality and creativity, with progression opportunities, and benefits that reward your hard work, get in touch.
Benefits include:
- Hybrid working
- Enhanced Maternity & Paternity Leave
- Employee loyalty rewards
- Accredited Investors in People organisation
- Regular company events
- Plenty of scope for progression and opportunities for training - technical and management
- Achievement celebrations & rewards
- 25 days holiday + bank holidays + 1 volunteering day
- Your Birthday off
- Medical schemes and cycle-to-work initiatives
- Mental wellbeing and financial wellbeing support
Netcentrix is part of the New Technology Group, an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Tier 2 Service Engineer in Chorley, Lancashire employer: Netcentrix
Contact Detail:
Netcentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 2 Service Engineer in Chorley, Lancashire
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Netcentrix on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to networking and server issues. Being able to demonstrate your problem-solving process in real-time can impress interviewers and show your capability for the role.
✨Tip Number 4
Showcase your soft skills during the interview, especially your ability to communicate effectively with clients and collaborate with teams. Providing examples of past experiences where you've successfully resolved conflicts or worked in a team can highlight your interpersonal skills.
We think you need these skills to ace Tier 2 Service Engineer in Chorley, Lancashire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the requirements of the Tier 2 Service Engineer role. Emphasise your technical knowledge in Windows Server, Active Directory, and cloud platforms like Azure or AWS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and your experience in an MSP environment. Mention specific examples of how you've resolved complex IT issues and your collaborative approach to working with teams.
Highlight Relevant Certifications: Include any relevant certifications such as Microsoft Certified: Azure Administrator or Cisco CCNA in your application. This demonstrates your commitment to professional development and expertise in the field.
Showcase Soft Skills: In your application, don't forget to mention your interpersonal skills and ability to communicate effectively with clients and team members. These are crucial for ensuring timely resolutions and maintaining client satisfaction.
How to prepare for a job interview at Netcentrix
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of Windows Server, Active Directory, and Office 365. Be prepared to discuss specific scenarios where you've successfully resolved complex IT issues, as this will demonstrate your expertise and problem-solving skills.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to walk through your thought process when diagnosing and troubleshooting issues. Use examples from your past experiences to illustrate how you approach problems and collaborate with teams to find solutions.
✨Communicate Clearly and Effectively
Since the role involves client communication, practice articulating technical concepts in a way that non-technical clients can understand. This will show your ability to keep clients informed about ticket progress and expected resolution times.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world IT challenges. Think of examples where you've taken ownership of incidents from diagnosis to resolution, and be ready to explain your approach and the outcomes.
