At a Glance
- Tasks: Manage customer accounts, handle queries, and assist with sales processes.
- Company: Join a high-performing sales team at Netcentrix, a leader in IT services.
- Benefits: Full-time role with opportunities for career growth and skill development.
- Other info: Dynamic workplace with a focus on teamwork and customer satisfaction.
- Why this job: Kickstart your career in account management while working with cutting-edge technology.
- Qualifications: Experience in sales or customer service within a tech-focused environment.
The predicted salary is between 30000 - 42000 £ per year.
We’re on the hunt for a Desk Based Account Manager to join our high-performing sales team where you will play a key role in supporting the Sales and Account Management function within Netcentrix. The successful candidate will manage a portfolio of customer accounts, handle inbound customer queries, and assist with quotations, renewals, and order administration. This role is ideally suited to someone currently working in a Sales Development Representative (SDR), Customer services, Inside Sales, or Sales Support position within a Managed Service Provider (MSP) or Value-Added Reseller (VAR) who is looking to progress into account management. The position provides exposure to a wide range of technology services, including Microsoft Cloud, Cyber Security, Server, and Network solutions.
Responsibilities
- Act as a first point of contact for customer queries and requests, ensuring a high level of service and professionalism.
- Manage CRM activities including raising opportunities and orders, updating customer records, and supporting accurate sales forecasting.
- Generate simple quotations using approved quoting tools for product and service requirements.
- Assist with customer renewals, ensuring timely and accurate renewal quotations.
- Support the resolution of customer issues and complaints in collaboration with Service Desk and Project teams.
- Liaise with internal teams to monitor progress on customer issues and ongoing projects.
- Identify and progress order opportunities where appropriate.
- Maintain up-to-date customer information and documentation within the CRM system.
- Develop sales and account management skills to independently manage a defined portfolio of customer accounts.
- Support field-based Account Managers in maintaining customer satisfaction and account growth for larger clients.
- Contribute to increasing customer awareness and adoption of the full Netcentrix portfolio of products and services.
- Ensure customer contact information and engagement records are consistently accurate and complete.
- Work proactively towards agreed performance objectives and key performance indicators (KPIs) aligned with business goals.
Required Skills, Knowledge, and Competencies
- Experience working in a Managed Service Provider (MSP), Value-Added Reseller (VAR), or similar technology-focused environment.
- Background in Sales Development (SDR), Inside Sales, or Sales Support with exposure to customer account interaction.
- Proficient in using CRM and quoting tools to manage customer data, opportunities, and renewals.
- Excellent written and verbal communication skills with a confident and professional telephone manner.
- Well-organised, with the ability to multitask and manage workloads effectively in a fast-paced environment.
- Customer-focused and commercially aware, with strong attention to detail and accuracy.
- Self-motivated, proactive, and able to work independently as well as collaboratively within a team.
- Positive, professional, and enthusiastic attitude.
- Strong interpersonal and relationship-building skills.
- Willingness to learn and develop within a structured career path.
- Demonstrates ownership, accountability, and pride in delivering excellent customer experiences.
- Familiarity with Microsoft technologies, cloud-based services, and awareness of cyber security, server, and network solutions is highly advantageous.
- Experience with HaloPSA.
Seniority Level: Associate
Employment Type: Full-time
Industries: IT Services and IT Consulting
Desk Based Account Manager in Chorley employer: Netcentrix
At Netcentrix, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. As a Desk Based Account Manager, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills in a fast-paced technology environment. Our commitment to employee satisfaction is reflected in our collaborative team atmosphere and focus on customer success, making this an ideal place for those seeking meaningful and rewarding careers in IT services.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager in Chorley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Netcentrix values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Netcentrix might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Netcentrix!
✨Direct Apply to Netcentrix
Let's not forget to apply directly through the Netcentrix website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desk Based Account Manager in Chorley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Netcentrix.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Netcentrix. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Netcentrix
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
