IT Support Engineer in Shrewsbury

Netcel is a vibrant digital product consultancy with an ambitious vision and growth strategy. We partner with leading organisations to create personalised digital products and experiences that drive outstanding outcomes. Our core technology is the Optimizely Digital Experience Platform, and we are recognised as one of the UK’s leading specialists.

We are proud of our collaborative, progressive and inclusive culture that nurtures talent and supports personal growth. You will be working with a team of experienced consultants, designers and technologists, where you will have the opportunity to do some of the most rewarding work of your career. We are a responsible and ethical business with ambitious CSR and ESG targets as well as supporting a variety of charities through fundraising and volunteering. We celebrate equality and diversity and strive to provide an environment where you can thrive and grow.

We’re looking for an IT Support Engineer to help keep our internal and cloud infrastructure running smoothly. Reporting to the Head of DevOps, IT & InfoSec, you’ll provide hands-on support across the business, resolving day-to-day technical issues, onboarding new team members, and contributing to service improvements.

This is a great role for someone passionate about IT support, with a proactive mindset and a knack for problem-solving. You’ll work closely with internal teams and external suppliers to ensure our systems remain reliable, secure, and user-friendly.

Your main responsibilities will include:

• Acting as the first point of contact for IT support queries, using our helpdesk system
• Troubleshooting and resolving hardware, software, and connectivity issues
• Preparing laptops and tech for new starters, and delivering technical inductions
• Supporting our cloud-based infrastructure and systems
• Managing software licensing and working with suppliers to ensure value for money
• Monitoring system performance, applying updates, and helping keep our infrastructure secure
• Assisting with endpoint management and user identity tools such as Intune and Azure SSO
• Supporting DevOps-related tasks and contributing to process improvements

The ideal candidate will have:

• Hands-on experience with supporting IT hardware and software
• Familiarity with both Windows and Mac OS environments
• Experience using a helpdesk or ticketing system
• Clear and confident communication skills
• Strong attention to detail and good problem-solving skills
• The ability to prioritise and stay calm under pressure
• A professional, patient, and tactful approach when supporting users

It would also be great if you have:

• Experience with Azure, Intune, Entra ID, or Azure DevOps
• A relevant IT qualification, certification, or degree
• An interest in cloud infrastructure or DevOps practices

At Netcel, we want people to grow, develop, and do their best work. We support learning in a variety of ways; from self-directed development to structured training and hands-on opportunities to learn from others across the business.

Alongside meaningful work in a supportive and collaborative culture, we also make time to connect, unwind, and enjoy working together. Some of the benefits and perks of working at Netcel include:

• Generous time off – 25 days holiday (increasing with length of service!) plus bank holidays, with the option to buy additional annual leave
• Flexible working hours – core hours of 10am-4pm, allowing flexibility around start times
• Enhanced pension scheme – 4% employer contributions with 5% employee contributions, plus access to pension guidance and annual pension updates
• Life assurance – cover of 3x your annual salary for peace of mind
• Health cashback scheme – an annual allowance to claim back on everyday health costs such as optical, dental and physiotherapy
• Wellbeing support – 24/7 access to a virtual GP and confidential counselling, plus access to mental health support apps and gym discounts
• Everyday perks – a shopping rewards scheme with discounts from well-known brands
• Structured onboarding – a clear, supportive onboarding experience to help you settle in and succeed
• Learning & development – ongoing training and development opportunities to support your growth
• A connected culture – regular social events, both virtual and in person, including our quarterly Connect days
• Recognition & rewards – exam incentives, quarterly ‘Above and Beyond’ awards and talent referral bonus

Benefits listed apply to UK‑based employees only.

At Netcel we encourage you to think outside the box, we value diversity and different ways of working. It’s our mission to build a diverse and inclusive working environment and we are committed to our mission to become a climate positive workplace.