At a Glance
- Tasks: Monitor and support enterprise applications using cutting-edge observability platforms.
- Company: Join NETbuilder, a leader in digital solutions and managed services.
- Benefits: Competitive salary, structured mentoring, ongoing training, and career progression.
- Other info: Collaborative environment focused on learning and professional growth.
- Why this job: Gain hands-on experience with industry-leading technologies and make an impact on global clients.
- Qualifications: 1-3 years in IT Support or similar roles; familiarity with Dynatrace or Splunk is a plus.
The predicted salary is between 35000 - 40000 £ per year.
We're looking for a Junior Observability Support Analyst to join our growing Observability team in London. This is an exciting opportunity for someone with experience in IT Support, Application Support, Service Desk, Operations, or a similar technical role who is looking to specialise in enterprise observability and build a long-term career in production support.
Working alongside experienced Observability Consultants, you'll gain hands-on experience supporting large-scale enterprise environments using industry-leading observability platforms, with a particular focus on Dynatrace and Splunk. You'll play a key role in monitoring business-critical systems, investigating incidents, and helping ensure enterprise applications remain secure, resilient, and high performing.
NETbuilder is a leading provider of digital solutions, software, consulting, and managed services. Since 1999, we've helped organisations modernise, optimise, and support mission-critical technology through expertise in Cloud, Digital Engineering, and Observability.
As a Junior Observability Support Analyst, you'll become part of a collaborative team delivering enterprise-grade monitoring and support services for globally recognised clients. You'll receive mentoring from experienced consultants while developing practical skills with market-leading observability technologies and gaining exposure to complex production environments.
Key Responsibilities- Monitor the health, availability, and performance of enterprise applications, infrastructure, and cloud environments using observability platforms.
- Investigate alerts and incidents, perform initial triage, identify root causes, and escalate where appropriate.
- Support the resolution of production issues by collaborating with engineers, consultants, and client stakeholders.
- Analyse logs, metrics, traces, and performance data to troubleshoot application and infrastructure issues.
- Assist with configuring dashboards, alerts, and monitoring solutions to improve visibility across enterprise systems.
- Contribute to operational documentation, runbooks, knowledge articles, and continuous service improvement initiatives.
- Help maintain service availability through proactive monitoring, incident management, and preventative maintenance.
- Support the optimisation of monitoring capabilities and identify opportunities for automation and operational improvements.
- Hands-on experience with Dynatrace is highly desirable.
- Exposure to Splunk or another enterprise observability platform would be a strong advantage.
- Understanding of Application Performance Monitoring (APM), infrastructure monitoring, or production support.
- Basic knowledge of Windows and/or Linux operating systems, networking, cloud technologies, and enterprise infrastructure.
- Strong analytical and troubleshooting skills with excellent attention to detail.
- A proactive attitude, eagerness to learn, and a genuine passion for observability and modern cloud technologies.
- Excellent communication skills with the ability to collaborate effectively across technical teams.
- Approximately 1–3 years' experience in an IT Support, Application Support, Service Desk, Operations, NOC, or Junior Observability role.
- Experience supporting production environments and responding to technical incidents.
- Familiarity with incident management processes and service management best practices.
- Exposure to enterprise monitoring tools such as Dynatrace, Splunk, Grafana, AppDynamics, New Relic, Elastic, or similar technologies.
- An understanding of enterprise applications, infrastructure, cloud platforms, and production support environments.
- Experience working within ITIL or similar operational frameworks is advantageous but not essential.
- Competitive salary of £35,000–£40,000 per annum.
- Structured mentoring and support from experienced Observability Consultants.
- Hands-on experience with enterprise observability platforms, including Dynatrace and Splunk.
- Ongoing training, professional development, and clear opportunities for career progression.
- The opportunity to work on business-critical systems for global enterprise clients using modern cloud technologies.
- A collaborative, inclusive, and supportive environment where you'll be encouraged to learn, grow, and develop your technical expertise.
Junior Observability Support Analyst in London employer: NETbuilder
NETbuilder is an exceptional employer, offering a unique opportunity to join a pioneering Observability Practice in a collaborative and high-performing engineering culture. With competitive salaries, ongoing professional development, and the chance to work hands-on with cutting-edge technologies like OpenTelemetry and Dynatrace, employees can thrive while making a meaningful impact across various industries from our vibrant Brighton or London offices.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Observability Support Analyst in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at NETbuilder or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to NETbuilder.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like NETbuilder.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like NETbuilder that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Junior Observability Support Analyst in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at NETbuilder.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at NETbuilder and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at NETbuilder
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If NETbuilder uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
