At a Glance
- Tasks: Monitor and support enterprise applications using cutting-edge observability platforms.
- Company: Join NETbuilder, a leader in digital solutions and managed services.
- Benefits: Competitive salary, structured mentoring, ongoing training, and career progression.
- Other info: Collaborative environment with opportunities to learn and grow your technical skills.
- Why this job: Gain hands-on experience with Dynatrace and Splunk while making a real impact.
- Qualifications: 1-3 years in IT Support or similar roles; passion for observability is key.
The predicted salary is between 35000 - 40000 £ per year.
Location: London (Hybrid – 3 days per week onsite)
Salary: £35,000–£40,000 per annum
Experience Required: Approximately 1–3 years' experience (or equivalent)
Start Date: ASAP
We're looking for a Junior Observability Support Analyst to join our growing Observability team in London. This is an exciting opportunity for someone with experience in IT Support, Application Support, Service Desk, Operations, or a similar technical role who is looking to specialise in enterprise observability and build a long-term career in production support.
Working alongside experienced Observability Consultants, you'll gain hands-on experience supporting large-scale enterprise environments using industry-leading observability platforms, with a particular focus on Dynatrace and Splunk. You'll play a key role in monitoring business-critical systems, investigating incidents, and helping ensure enterprise applications remain secure, resilient, and high performing.
NETbuilder is a leading provider of digital solutions, software, consulting, and managed services. Since 1999, we've helped organisations modernise, optimise, and support mission-critical technology through expertise in Cloud, Digital Engineering, and Observability.
As a Junior Observability Support Analyst, you'll become part of a collaborative team delivering enterprise-grade monitoring and support services for globally recognised clients. You'll receive mentoring from experienced consultants while developing practical skills with market-leading observability technologies and gaining exposure to complex production environments.
Key Responsibilities:- Monitor the health, availability, and performance of enterprise applications, infrastructure, and cloud environments using observability platforms.
- Investigate alerts and incidents, perform initial triage, identify root causes, and escalate where appropriate.
- Support the resolution of production issues by collaborating with engineers, consultants, and client stakeholders.
- Analyse logs, metrics, traces, and performance data to troubleshoot application and infrastructure issues.
- Assist with configuring dashboards, alerts, and monitoring solutions to improve visibility across enterprise systems.
- Contribute to operational documentation, runbooks, knowledge articles, and continuous service improvement initiatives.
- Help maintain service availability through proactive monitoring, incident management, and preventative maintenance.
- Support the optimisation of monitoring capabilities and identify opportunities for automation and operational improvements.
- Hands-on experience with Dynatrace is highly desirable.
- Exposure to Splunk or another enterprise observability platform would be a strong advantage.
- Understanding of Application Performance Monitoring (APM), infrastructure monitoring, or production support.
- Basic knowledge of Windows and/or Linux operating systems, networking, cloud technologies, and enterprise infrastructure.
- Strong analytical and troubleshooting skills with excellent attention to detail.
- A proactive attitude, eagerness to learn, and a genuine passion for observability and modern cloud technologies.
- Excellent communication skills with the ability to collaborate effectively across technical teams.
- Approximately 1–3 years' experience in an IT Support, Application Support, Service Desk, Operations, NOC, or Junior Observability role.
- Experience supporting production environments and responding to technical incidents.
- Familiarity with incident management processes and service management best practices.
- Exposure to enterprise monitoring tools such as Dynatrace, Splunk, Grafana, AppDynamics, New Relic, Elastic, or similar technologies.
- An understanding of enterprise applications, infrastructure, cloud platforms, and production support environments.
- Experience working within ITIL or similar operational frameworks is advantageous but not essential.
- Competitive salary of £35,000–£40,000 per annum.
- Structured mentoring and support from experienced Observability Consultants.
- Hands-on experience with enterprise observability platforms, including Dynatrace and Splunk.
- Ongoing training, professional development, and clear opportunities for career progression.
- The opportunity to work on business-critical systems for global enterprise clients using modern cloud technologies.
- A collaborative, inclusive, and supportive environment where you'll be encouraged to learn, grow, and develop your technical expertise.
Junior Observability Support Analyst employer: NETbuilder
NETbuilder is an exceptional employer, offering a unique opportunity to join a pioneering Observability Practice in a collaborative and high-performing engineering culture. With competitive salaries, ongoing professional development, and the chance to work hands-on with cutting-edge technologies like OpenTelemetry and Dynatrace, employees can thrive while making a meaningful impact across various industries from our vibrant Brighton or London offices.
