At a Glance
- Tasks: Coordinate flight schedules and provide top-notch customer service to wealthy clients.
- Company: Exciting aviation company based in Biggin Hill with a vibrant team.
- Benefits: Competitive salary, 23 days holiday, birthday off, and industry qualifications paid.
- Other info: Enjoy social events like Ascot and Polo while building strong client relationships.
- Why this job: Join a dynamic team and experience the thrill of the aviation industry.
- Qualifications: Experience in scheduling or customer service and a passion for aviation.
The predicted salary is between 32500 - 32500 £ per year.
My client based in Biggin Hill is looking to recruit for a Customer service Planning Coordinator - Flight Scheduler where you are looking after a range of wealthy clients and handling the operations of their flights. You will be building strong relationships with clients, scheduling flights, working closely with engineers and back office duties for roughly 50 flights a week. You will be required to work 1 in 4 weekends where you will be on call to manage any flights operating over the weekend and if you go over your hours in the week, you will get a day off in lieu the following week plus £400 for working the weekend.
Day to day of the Customer service Planning Coordinator - Flight Scheduler:
- Working closely with the small team, ensuring the dual inbox is managed with prompt replies to clients in a swift manner.
- Building strong relationships with clients to understand their needs of the flight, their locations and managing their expectations.
- Scheduling flights in line with the needs of the client but setting realistic expectations on adhoc flights needed asap.
- Sending confirmation emails to clients with details attached, ensuring you are catching up with them prior to their flights.
- Working closely with the engineering team to ensure aircrafts are suitable for flights and adjusting flights if required.
- Acting as the first point of contact via phone and email, delivering a fantastic service to all clients.
- Attending events throughout the summer such as Ascot, Polo, Cricket etc, transport either by car or Helicopter.
Requirements of the Customer service Planning Coordinator - Flight Scheduler:
- Scheduling/Customer service/Operations administration experience
- An interest to work within the aviation industry.
- Well spoken individual.
- Bubbly personality with the ability to adapt dependent on the client.
- Strong administrative experience.
- Attention to detail.
- Works well under pressure.
Benefits:
- 23 days holiday plus bank holidays.
- Birthday off.
- Company pays for qualifications within the industry.
- Pension scheme.
- Social events such as Ascot, the Polo etc.
- And more!
If you are interested in this Customer service Planning Coordinator - Flight Scheduler, please reach out to Sophie.
Customer service planning coordinator in Westerham employer: Netbox Recruitment
Join a dynamic team in Biggin Hill as a Customer Service Planning Coordinator, where you will enjoy a vibrant work culture that prioritises employee growth and development. With competitive benefits including 23 days of holiday, a birthday off, and opportunities for industry qualifications, you will thrive in an environment that values strong client relationships and teamwork. Experience the excitement of the aviation industry while attending prestigious events like Ascot and Polo, making this role both rewarding and unique.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service planning coordinator in Westerham
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work in customer service or flight scheduling. Attend events and engage with potential employers; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Highlight your customer service experience and your ability to handle pressure – it’s all about making that great first impression.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm for the Customer Service Planning Coordinator role and your eagerness to contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer service planning coordinator in Westerham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and scheduling experience, as well as any relevant roles in operations administration. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your bubbly personality and passion for the aviation industry. Tell us why you're excited about this role and how you can build strong relationships with our clients.
Showcase Your Attention to Detail:In a role like this, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Netbox Recruitment
✨Know Your Stuff
Make sure you understand the role of a Customer Service Planning Coordinator inside out. Familiarise yourself with flight scheduling, customer service principles, and the aviation industry. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves building strong relationships with clients, be prepared to discuss your experience in customer service. Share specific examples of how you've managed client expectations or resolved issues in the past. A bubbly personality goes a long way, so let that shine through!
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle scheduling conflicts or last-minute changes. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be working with, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
