At a Glance
- Tasks: Lead and develop a dynamic customer service team while enhancing performance and processes.
- Company: Join a growing, entrepreneurial SME in the service sector.
- Benefits: Competitive salary, autonomy, and opportunity for professional growth.
- Other info: Fast-paced environment with a focus on innovation and teamwork.
- Why this job: Shape a high-performing team and make a real impact on customer service excellence.
- Qualifications: Proven leadership experience and strong systems skills, especially in Excel.
The predicted salary is between 33000 - 33000 € per year.
Location: Edenbridge
Salary: £33,000
Working Hours: Monday-Friday, 9am-5pm
Immediate start available
Are you a proactive, systems-savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you'll play a key role in shaping and developing a high-performing customer service function.
You'll lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you'll have real autonomy to make decisions and drive improvements.
The Role- Lead, coach, and develop the internal customer service/administration team
- Oversee day-to-day operations supporting sales reps, customers, and 29 engineers
- Manage workload allocation, team performance, and service delivery
- Take ownership of invoicing, customer contracts, and month-end reporting
- Handle contract amendments, cancellations, and customer queries
- Ensure processes are efficient, accurate, and continuously improving
- Step in operationally when needed and maintain a strong understanding of all functions
- Proven experience in a leadership or supervisory role
- A proactive, hands-on approach with strong decision-making ability
- Tenacious, organised, and highly detail-oriented
- Strong systems skills - particularly Excel (VLOOKUPs, Pivot Tables)
- Confident managing processes, data and administrative workflows
- Excellent communication and people management skills
- Comfortable in a fast-paced, evolving SME environment
- Genuine opportunity to shape and improve a growing team
- High level of autonomy and responsibility
- Work closely with senior leadership
- Join a business that values innovation, teamwork and customer excellence
If you're a motivated leader who thrives on improving systems, supporting teams, and driving performance - we'd love to hear from you.
Service desk team leader employer: Netbox Recruitment
Join a dynamic and entrepreneurial SME in Edenbridge, where you will have the opportunity to lead and develop a high-performing customer service team. With a strong focus on innovation and teamwork, this role offers significant autonomy, allowing you to make impactful decisions that drive performance and enhance processes. Enjoy a supportive work culture that prioritises employee growth and values your contributions in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service desk team leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Service Desk Team Leader role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and think about how your leadership style aligns with their goals. This will help you stand out as the perfect fit for their team!
✨Tip Number 3
Showcase your skills in Excel and other systems during the interview. Bring examples of how you've used these tools to improve processes or drive performance in your previous roles. It’s all about proving you can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for proactive leaders like you who are ready to make an impact. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Service desk team leader
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading teams. We want to see how you've motivated and developed others, so share specific examples that demonstrate your proactive approach and decision-making abilities.
Be Systems-Savvy:Since strong systems skills are key for this role, don’t forget to mention your proficiency with tools like Excel. We love seeing candidates who can handle VLOOKUPs and Pivot Tables, so give us the details on your technical know-how!
Tailor Your Application:Take a moment to customise your application for this role. Use the job description as a guide and align your experiences with what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Netbox Recruitment
✨Show Your Leadership Skills
Be ready to share specific examples of how you've led a team in the past. Highlight your proactive approach and decision-making abilities, as these are key traits they're looking for in a Service Desk Team Leader.
✨Demonstrate Your Systems Savvy
Brush up on your Excel skills, especially VLOOKUPs and Pivot Tables. Be prepared to discuss how you've used these tools to improve processes or manage data effectively in previous roles.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since excellent communication is crucial for this role, consider doing mock interviews with friends or family to refine your delivery and ensure you come across as confident and engaging.
✨Understand the Company Culture
Research the company’s values and culture. Be ready to explain how your personal values align with theirs, especially around innovation, teamwork, and customer excellence. This will show that you're not just a fit for the role, but for the company as a whole.
