At a Glance
- Tasks: Be the go-to person for customers, managing their service and repair needs with a smile.
- Company: Join a successful dealership that values teamwork and personal growth.
- Benefits: Earn a competitive salary with uncapped bonuses and enjoy 24 days holiday plus bank holidays.
- Other info: Enjoy excellent career progression opportunities in a close-knit team of just 18 employees.
- Why this job: Combine your passion for cars with exceptional customer service in a supportive environment.
- Qualifications: Experience in customer service or automotive roles, with strong communication skills.
Salary: £28,000 - £30,000 Basic + Uncapped OTE £35,000+
Location: Ebbsfleet
Hours: Monday to Friday, 8:00am - 5:30pm (No Weekends)
Benefits:
- Uncapped monthly bonus (£300 - £1,000+ per month)
- 24 days holiday plus Bank Holidays
- Company pension scheme
- Free on-site parking
- Car rental scheme available after successful probation
- Excellent career progression opportunities within a large dealership group
Are you passionate about cars and delivering exceptional customer service? Whether you have previous Automotive experience, strong mechanical knowledge, or you are currently working within the motor industry and looking for your next challenge, this is a fantastic opportunity to join a highly successful dealership that combines the stability and benefits of a large dealer group with the supportive culture of a close-knit team. With just 18 employees on site, you will enjoy a genuine family feel where your contribution is valued, your development is supported, and your career progression is encouraged.
This is a fast-paced and rewarding role that would suit a highly organised individual who thrives on multitasking, building customer relationships, and delivering an outstanding customer journey from start to finish.
The Role
As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently while providing exceptional levels of customer care.
Key Responsibilities:
- Meeting and greeting customers in a professional and friendly manner
- Taking inbound calls and responding to customer email enquiries
- Booking vehicles in for servicing, maintenance and repair work
- Preparing job cards and raising workshop bookings
- Providing customers with accurate estimates and discussing pricing
- Liaising with technicians and the workshop team regarding vehicle progress
- Keeping customers updated throughout the repair process
- Explaining completed work and handing vehicles back to customers
- Identifying opportunities to upsell service plans, maintenance packages, wear and tear items and additional repair work
- Managing warranty and service documentation where required
- Resolving customer queries and ensuring a high level of customer satisfaction
- Maintaining accurate customer and vehicle records using Pinnacle and One Link systems
- Supporting the achievement of departmental targets and CSI scores
About You
We are keen to speak with candidates who have:
- Previous experience as a Service Advisor, Aftersales Advisor, Customer Service Advisor or similar automotive role
- A genuine passion for the motor industry
- Good mechanical or vehicle knowledge
- Excellent communication and relationship-building skills
- Strong organisational and administration abilities
- The ability to work efficiently in a busy environment and manage multiple tasks
- A positive, proactive and customer-focused attitude
- Experience using dealer management systems such as Pinnacle, One Link or similar would be advantageous
What's in it for You?
This is a rare opportunity to join a dealership that genuinely values its employees. You will benefit from the backing of a large, successful dealer group while working within a supportive and welcoming team environment. In return for your hard work, you will receive a competitive salary, uncapped earning potential, excellent benefits and genuine opportunities to progress your career. Apply today to find out more.
Service Advisor employer: Netbox Recruitment
Join a thriving dealership in Ebbsfleet that offers a unique blend of the stability of a large dealer group and the warmth of a close-knit team. With competitive salaries, uncapped bonuses, and a strong focus on employee development, this is an excellent opportunity for those passionate about the automotive industry to grow their careers in a supportive environment. Enjoy a family feel with just 18 employees on site, where your contributions are valued and career progression is actively encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Netbox Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Netbox Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Netbox Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Netbox Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Netbox Recruitment!
How to prepare for a job interview at Netbox Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
