Senior IT Support Specialist

Senior IT Support Specialist – Proactive MSP Role Supporting Multiple Clients

Needham Market

35,000 – 45,000

Are you an experienced IT Support professional who thrives on being proactive rather than reactive? Do you enjoy building strong relationships and helping a variety of clients get the very best from their technology? If so, this could be your ideal next role.

We\’re looking for a Senior IT Support Specialist with recent Managed Service Provider (MSP) experience to deliver forward-thinking, preventative IT support across multiple client environments. You\’ll play a key role in anticipating issues, improving systems, and ensuring our clients’ technology runs smoothly and securely.

What You\’ll Be Doing

• Providing proactive 2nd/3rd line support across diverse client infrastructures
• Monitoring, maintaining, and optimizing systems to prevent downtime before it happens
• Managing and improving client networks, firewalls, and security configurations
• Building trusted relationships with clients as a dependable, solutions-driven advisor
• Collaborating with a high-performing MSP team to deliver exceptional service and reliability

What We\’re Looking For

• 3-5 years\’ IT support experience, including recent work within an MSP environment
• Strong technical knowledge of Windows and Mac operating systems
• Hands-on experience with networking, security tools, and cloud technologies
• A proactive, problem-solving mindset with excellent communication and client skills
• The ability to balance priorities across multiple client environments with confidence

If you\’re passionate about preventative IT support and want to make a real impact across a variety of clients, we\’d love to hear from you.