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- Tasks: Manage scheduling for engineers, ensuring efficient service and customer satisfaction.
- Company: Dynamic company based in Meopham with a focus on teamwork and customer service.
- Benefits: Competitive salary of £28k, full-time office role with no remote work.
- Why this job: Join a fast-paced environment where your organisational skills make a real difference.
- Qualifications: Experience in scheduling, CRM usage, and strong communication skills required.
- Other info: Must have a driving licence and access to a vehicle due to location.
Scheduling Administrator
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
Meopham
£28k
Mon- Fri
Permanent
My exclusive client based in Meopham is looking to recruit an experienced Scheduler who can juggle multiple spinning plates. They are a company who has engineers working all around the South East and London areas. You will be someone with fantastic scheduling experience, ability to work with engineers and quote works. You will need to have a driving licence and access to your own vehicle due to location. This role is full time in the office with no ability to work from home.
Day to day of the Scheduling Administrator:
Deliver fantastic customer service to clients via phone and email, ensuring you are using your initiative to solve queries.
Schedule in works with correct engineers, ensuring you are checking their ability to complete the works required but also making sure they are in close geographical areas.
Updating customers on engineers where abouts, ensuring they are kept up to date with any delays.
Gaining job reports back from engineers, checking for vital next steps and arranging continuous works if required.
Quoting up works, ensuring you have attention to detail and not missing any key elements.
Handling any emergency call outs and slotting them into the engineers diary when required due to the industry of the job.
Managing any complaints coming in with ease and understanding to the customers situation.
Adhering to compliance requirements and updating the CRM system with relevant notes for each customer.
Updating your line manager on any urgent requirements, ensuring you are gaining support where required.Requirements of the Scheduling Administrator:
Strong scheduling of immediate works experience.
Previous experience of using a CRM.
Experience of working with engineers and booking in works with them.
Quoting experience after completed works.
Confident to work alone and use your initiative.
Have a DL and access to your own vehicle due to location.
Can multitask and work well under pressure.If you are interested in this Scheduling Administrator role, please reach out to El on (phone number removed) opt 2 or hit APPLY
Scheduling Administrator employer: Netbox Recruitment
Contact Detail:
Netbox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Administrator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your scheduling skills! Use mock scenarios to demonstrate how you'd handle multiple tasks and engineer schedules. This will help you feel more confident when discussing your experience.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the role or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Scheduling Administrator
Some tips for your application 🫡
Show Off Your Scheduling Skills: Make sure to highlight your scheduling experience in your application. We want to see how you've juggled multiple tasks and managed engineers in the past. Use specific examples to demonstrate your ability to keep everything running smoothly!
Customer Service is Key: Since this role involves delivering fantastic customer service, don’t forget to mention any relevant experience you have. We love candidates who can handle queries with ease and keep clients updated, so share those stories!
Attention to Detail Matters: When quoting works or updating CRM systems, attention to detail is crucial. Make sure your application reflects your meticulous nature. We appreciate candidates who can spot the little things that make a big difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t hesitate – we’re excited to hear from you!
How to prepare for a job interview at Netbox Recruitment
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling experience before the interview. Be ready to discuss specific examples of how you've managed multiple tasks and worked with engineers in the past. This will show that you understand the role and can handle the demands of the job.
✨Show Off Your Customer Service Skills
Since delivering fantastic customer service is key, think of a few scenarios where you’ve successfully resolved customer queries or complaints. Practise explaining these situations clearly, highlighting your initiative and problem-solving skills.
✨Familiarise Yourself with CRM Systems
If you have experience using a CRM, be prepared to talk about it! Discuss how you’ve used it to manage customer interactions and keep track of important details. If you’re not familiar with the specific system they use, do a bit of research to show your willingness to learn.
✨Prepare for the Unexpected
Given the nature of the job, you might face questions about handling emergencies or last-minute changes. Think of examples where you’ve successfully adapted to unexpected situations and how you prioritised tasks under pressure. This will demonstrate your ability to stay calm and effective in a fast-paced environment.
