At a Glance
- Tasks: Support business growth by generating new commercial opportunities and providing excellent customer service.
- Company: A family-run cleaning business with over 14 years of experience and a commitment to charity.
- Benefits: Competitive salary, commission structure, private healthcare, and training opportunities.
- Other info: Flexible working hours available, perfect for students or parents.
- Why this job: Join a growing team and make a real impact in a supportive environment.
- Qualifications: Strong organisational skills, proactive attitude, and good communication skills.
The predicted salary is between 26000 - 35000 € per year.
My client is a growing, family-run cleaning business with over 14 years of experience across residential, commercial, office, and industrial sectors. Having already exceeded their annual target by April, they are entering an exciting phase of growth. Recently, they have transitioned from a home office into commercial premises, launched a new SEO-optimised website, and continue to expand their market presence. Alongside their commercial success, they proudly support multiple charitable initiatives.
With ambitious plans to scale further, this role will play a key part in supporting continued business growth, with a particular focus on securing and supporting commercial cleaning contracts.
We are looking for a proactive and highly self-motivated Sales & Customer Service Executive to support the day-to-day running of the business, help generate new commercial opportunities, and enable the owners to focus on client acquisition and revenue growth. This is a varied, office-based role combining customer service, administration, and business development, with a strong emphasis on commercial contract support and lead generation.
Key Responsibilities- Track sales activity and maintain accurate CRM/data records
- Maintain and track tender opportunities, particularly during key periods
- Monitor contract timelines and proactively identify renewal opportunities
- Schedule client meetings ahead of contract end dates to support retention
- Organise and manage diaries for the business owners, enabling them to attend meetings and win new business
- Provide excellent customer service and act as the first point of contact for enquiries
- Learn and confidently promote company products and services (full training provided, including COSHH/chemical training)
- Support and contribute to social media activity and online presence
- Assist with general office administration, including basic accounts support
- Focus on supporting and generating commercial cleaning contract opportunities rather than domestic services
- Strong organisational skills with the ability to manage multiple priorities independently
- Highly self-motivated with a proactive, "can-do" attitude
- Good knowledge of the local area
- Willingness to learn about specialist products, including chemical-based solutions
- Strong communication and customer service skills
- Comfortable working in an office-based environment
- Previous experience in sales support or business development coordination
- Accounts or bookkeeping knowledge
- Experience managing or contributing to business social media
Working days: Monday, Tuesday, and Thursday. Working hours can be either 8:00am - 4:00pm, or 9:00am - 5:00pm. If you're a parent and require working within school hours, my client is happy to be flexible for the right person.
Salary & BenefitsPro-rata salary equivalent to £26,000 - £35,000 per annum (depending on experience). Commission structure: £10 per meeting booked, 2% commission upon successful client sign-up. Company pension scheme, private healthcare provided, including cover for pre-existing conditions. Opportunity to join a growing and ambitious business at an exciting stage. Training and development, including COSHH certification. A supportive, hands-on working environment. The chance to play a key role in the company's continued growth and commercial expansion.
Sales & Operations Coordinator in Rochester employer: Netbox Recruitment
Join a dynamic, family-run cleaning business in Medway, Kent, where your contributions will directly impact our exciting growth journey. We offer a supportive work culture that prioritises employee development, with comprehensive training and flexible working hours to accommodate your needs. Enjoy competitive pay, commission opportunities, and the chance to be part of a team that values both professional success and community support.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Operations Coordinator in Rochester
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news about their growth. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the cleaning industry. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios specific to sales and customer service. Think about how you can demonstrate your proactive attitude and organisational skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Sales & Operations Coordinator in Rochester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales & Operations Coordinator role. Highlight any relevant customer service or sales support experience, and don’t forget to mention your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your proactive attitude can contribute to the company’s growth. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application showcases your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us see how you connect with people!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Netbox Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the cleaning business thoroughly. Understand their services, recent achievements, and charitable initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their values and goals.
✨Showcase Your Organisational Skills
As a Sales & Operations Coordinator, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed multiple priorities or improved processes. Be ready to discuss how you can bring that same level of organisation to their team.
✨Demonstrate Your Proactive Attitude
This role requires a self-motivated individual. During the interview, share instances where you've taken the initiative to solve problems or generate new opportunities. Highlighting your 'can-do' attitude will resonate well with the company's growth mindset.
✨Prepare Questions About Growth Opportunities
Since the company is in an exciting phase of growth, come prepared with questions about their future plans and how you can contribute. This shows that you're not just interested in the role, but also in being part of their journey and supporting their expansion efforts.
