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- Tasks: Lead and develop a dynamic customer service team to enhance performance and efficiency.
- Company: Join a growing, entrepreneurial SME that values innovation and teamwork.
- Benefits: Competitive salary, autonomy in decision-making, and opportunity for career growth.
- Other info: Immediate start available with a supportive and collaborative culture.
- Why this job: Shape a high-performing team and make a real impact in a fast-paced environment.
- Qualifications: Proven leadership experience, strong systems skills, and excellent communication abilities.
The predicted salary is between 33000 - 36000 £ per year.
Location: Edenbridge
Salary: 33,000 - 36,000
Working hours: Monday-Friday, 9am-5pm
Immediate start available
Are you a proactive, systems-savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you'll play a key role in shaping and developing a high-performing customer service function.
You'll lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you'll have real autonomy to make decisions and drive improvements.
The Role- Lead, coach, and develop the internal customer service/administration team
- Oversee day-to-day operations supporting sales reps, customers, and 29 engineers
- Manage workload allocation, team performance, and service delivery
- Take ownership of invoicing, customer contracts, and month-end reporting
- Handle contract amendments, cancellations, and customer queries
- Ensure processes are efficient, accurate, and continuously improving
- Step in operationally when needed and maintain a strong understanding of all functions
- Proven experience in a leadership or supervisory role
- A proactive, hands‑on approach with strong decision‑making ability
- Tenacious, organised, and highly detail‑oriented
- Strong systems skills – particularly Excel (VLOOKUPs, Pivot Tables)
- Confident managing processes, data and administrative workflows
- Excellent communication and people management skills
- Comfortable in a fast‑paced, evolving SME environment
- Genuine opportunity to shape and improve a growing team
- High level of autonomy and responsibility
- Work closely with senior leadership
- Join a business that values innovation, teamwork and customer excellence
If you're a motivated leader who thrives on improving systems, supporting teams, and driving performance - we'd love to hear from you.
Customer service team leader in London employer: Netbox Recruitment
Contact Detail:
Netbox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service team leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can bring structure and energy to their customer service function.
✨Tip Number 3
Practice your responses to common interview questions, especially those around team management and process improvement. Use specific examples from your past experiences to demonstrate your proactive approach and decision-making skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer service team leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and any systems-savvy skills you have, especially with Excel. We want to see how you can bring structure and energy to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Team Leader role. Share specific examples of how you've led teams and improved processes in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves managing a team and liaising with various stakeholders, make sure your written application showcases your communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we’re looking for!
How to prepare for a job interview at Netbox Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its customer service operations. Familiarise yourself with their values, recent achievements, and any challenges they might be facing. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Be ready to discuss how you motivate and develop team members, as well as how you handle conflicts or challenges within a team setting.
✨Demonstrate Your Systems Savvy
Since strong systems skills are crucial for this role, brush up on your Excel knowledge, especially VLOOKUPs and Pivot Tables. You might be asked to solve a problem or analyse data during the interview, so being prepared will give you an edge.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's goals, team dynamics, or future projects. This not only shows your interest but also helps you gauge if the company is the right fit for you.