Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key accounts, ensuring smooth operations and excellent customer service.
- Company: Join a dynamic team in Maidstone focused on fire, drainage, and construction solutions.
- Benefits: Enjoy 25 days holiday, early finishes on Fridays, and a fun team culture.
- Why this job: Be part of a supportive environment with opportunities for growth and social events.
- Qualifications: Experience in account management and customer service is essential; a bubbly personality is a plus.
- Other info: Optional on-call duty with extra pay; great training and internal progression available.
The predicted salary is between 24000 - 30000 £ per year.
My client based in Maidstone is looking to recruit a Key Account Manager on a permanent basis who is experienced in handling accounts from end to end within either the fire, drainage, construction or service solution industry. You will be working directly with clients to ensure planned and reactive jobs can go ahead, working with the wider operations team to schedule works and gain next steps for clients if required.
Day to day of the Key Account Manager:
- Raising tickets onto the internal system and client portals.
- Handling incoming calls from clients to understand reactive jobs.
- Booking planned works for maintenance with clients.
- Delivering first class customer service and handling stakeholders needs via portals, telephone, email etc.
- Working with wider operations teams to ensure reactive and planned works can be scheduled within clients timeframes.
- Drawing up quotations for works when required ensuring you are maximising profit with attention to detail.
- Chasing up all submitted quotations for your accounts that you manage.
- Handling general administrative duties.
Requirements for the Key Account Manager:
- Experience of handling accounts booking in reactive and planned works.
- Experience in either the fire and security, utilities, construction, or service solutions industry.
- Excellent customer service experience via telephone and email.
- Can work well under pressure and use your initiative to solve issues.
- Bubbly and outgoing personality.
- On call is optional but if wanted, it's 1 in 8 weeks paid at an extra per week.
- Can draw up quotations (desired).
Benefits:
- 25 days holiday plus bank holidays.
- Perk box scheme.
- Internal progression routes.
- Brilliant training.
- Pension scheme.
- Early finish on Fridays.
- Friendly and outgoing team culture.
- Team events and socials.
If you are interested in the Key Account Manager position, please reach out to El or hit APPLY.
Key Account Manager employer: Netbox Recruitment
Contact Detail:
Netbox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarise yourself with the fire, drainage, construction, or service solution industries. Understanding the specific challenges and terminology used in these sectors will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Key Account Manager. This will prepare you to handle client calls and queries with confidence, showcasing your ability to deliver first-class service.
✨Tip Number 3
Network with professionals in the industry through LinkedIn or local events. Building connections can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss how you would manage both reactive and planned works during your interview. Think of examples from your past experience where you've successfully handled similar situations, as this will demonstrate your capability to thrive under pressure.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in the fire, drainage, construction, or service solution industries. Use specific examples to demonstrate your skills in handling accounts and delivering excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Key Account Manager role. Mention your experience with reactive and planned works, and how your bubbly personality aligns with the company's culture. Be sure to address how you can contribute to their team.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for managing client relationships and ensuring smooth operations, so provide examples of how you've successfully used these skills in past roles.
Follow Up: After submitting your application through our website, consider following up with a polite email expressing your continued interest in the position. This shows initiative and can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Netbox Recruitment
✨Know the Industry
Familiarise yourself with the fire, drainage, construction, or service solution industries. Understanding the specific challenges and trends in these sectors will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Highlight situations where you've successfully handled client queries or resolved issues, as this is crucial for a Key Account Manager.
✨Be Ready to Discuss Quotation Processes
Since drawing up quotations is a desired skill, be prepared to discuss your experience with this process. Talk about how you ensure accuracy and maximise profit while maintaining attention to detail.
✨Demonstrate Team Collaboration
This role involves working closely with operations teams. Be ready to share examples of how you've collaborated with others to achieve common goals, especially in scheduling works and managing client expectations.
