At a Glance
- Tasks: Lead and develop a dynamic customer service team while enhancing performance and processes.
- Company: Join a growing, entrepreneurial SME in the service sector.
- Benefits: Competitive salary, Monday to Friday hours, and immediate start available.
- Other info: Opportunity for growth in a supportive and energetic environment.
- Why this job: Make a real impact by shaping a high-performing customer service function.
- Qualifications: Proven leadership experience and strong decision-making skills required.
The predicted salary is between 33000 - 33000 € per year.
Are you a proactive, systems-savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you will play a key role in shaping and developing a high-performing customer service function. You will lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you will have real autonomy to make decisions and drive improvements.
The Role
- Lead, coach, and develop the internal customer service/administration team
- Oversee day-to-day operations supporting sales reps, customers, and 29 engineers
- Manage workload allocation, team performance, and service delivery
- Take ownership of invoicing, customer contracts, and month-end reporting
- Handle contract amendments, cancellations, and customer queries
- Ensure processes are efficient, accurate, and continuously improving
- Step in operationally when needed and maintain a strong understanding of all functions
What We’re Looking For
- Proven experience in a leadership or supervisory role
- A proactive, hands-on approach with strong decision-making ability
- Tenacious, organised, and highly detail-oriented
- Strong systems skills - particularly Excel
Service Desk Team Leader in Kent employer: Netbox Recruitment
Join a dynamic and entrepreneurial SME in Edenbridge, where you will not only lead a motivated service desk team but also have the opportunity to shape the future of customer service excellence. With a supportive work culture that values autonomy and innovation, you'll benefit from professional growth opportunities and a collaborative environment that encourages continuous improvement. Enjoy a competitive salary and a Monday to Friday schedule, allowing for a healthy work-life balance while making a meaningful impact in the service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Leader in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can bring structure and energy to their customer service function.
✨Tip Number 3
Practice your responses to common interview questions, especially those around team management and decision-making. We want you to highlight your proactive approach and detail-oriented mindset, so be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our growing team.
We think you need these skills to ace Service Desk Team Leader in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your leadership experience and any relevant systems knowledge, especially with tools like Excel. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Service Desk Team Leader role. Share specific examples of how you've led teams and improved processes in the past. We love a good story!
Show Your Proactive Side:In your application, don’t just list your responsibilities; show us how you took initiative in your previous roles. We’re looking for someone who can make an impact, so let us know how you’ve driven improvements and made decisions that benefited your team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our growing team in Edenbridge!
How to prepare for a job interview at Netbox Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of the service desk operations. Brush up on your knowledge of customer service processes, team management, and any relevant systems like Excel. This will show that you're not just a leader but also someone who can dive into the details when needed.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully developed teams in the past. Think of specific examples where you've coached team members or improved performance. This will help demonstrate that you can bring structure and energy to the role.
✨Be Proactive in Problem-Solving
During the interview, be ready to talk about how you've tackled challenges in previous roles. Highlight your decision-making skills and how you've implemented changes that led to improvements. This aligns perfectly with the proactive nature they're looking for.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's goals and the team dynamics. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to demonstrate your strategic thinking.
