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For Companies At a Glance
- Tasks: Lead and develop a motivated customer service team while enhancing performance and processes.
- Company: Join a growing, entrepreneurial SME in the service sector.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for autonomy.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact by shaping a high-performing customer service function.
- Qualifications: Proven leadership experience and strong decision-making skills required.
The predicted salary is between 33000 - 36000 £ per year.
Customer Service Team Leader
Edenbridge
£33,000 - £36,000
Monday-Friday, 9am-5pm
Immediate start available
Are you a proactive, systems-savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you will play a key role in shaping and developing a high-performing customer service function. You will lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you will have real autonomy to make decisions and drive improvements.
The Role
- Lead, coach, and develop the internal customer service/administration team
- Oversee day-to-day operations supporting sales reps, customers, and 29 engineers
- Manage workload allocation, team performance, and service delivery
- Take ownership of invoicing, customer contracts, and month-end reporting
- Handle contract amendments, cancellations, and customer queries
- Ensure processes are efficient, accurate, and continuously improving
- Step in operationally when needed and maintain a strong understanding of all functions
What We’re Looking For
- Proven experience in a leadership or supervisory role
- A proactive, hands-on approach with strong decision-making ability
- Tenacious, organised, and highly detail-oriented
- Strong systems skills
Customer service team leader in Kent employer: Netbox Recruitment
Contact Detail:
Netbox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service team leader in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Team Leader role. Sometimes, a friendly nudge can lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your leadership style aligns with their values. We want you to showcase your proactive approach and decision-making skills, so have some examples ready to share.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer service team leader in Kent
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams. We want to see how you've motivated and developed others, so share specific examples that showcase your leadership style and impact.
Be Proactive in Your Approach: In your application, demonstrate your proactive nature. We love candidates who take initiative, so mention times when you identified issues and implemented solutions before they became problems.
Detail Your Systems Savvy: Since we're looking for someone with strong systems skills, be sure to include any relevant software or processes you've worked with. We want to know how you've used technology to improve efficiency and performance.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Netbox Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its customer service operations. Research their values, recent achievements, and any challenges they might be facing. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Be ready to discuss how you motivate and develop team members, as well as how you handle conflicts or challenges within a team setting.
✨Be Proactive in Your Approach
Demonstrate your proactive mindset by discussing how you've taken initiative in previous roles. Share specific instances where you've identified problems and implemented solutions, especially in customer service settings. This aligns perfectly with what they're looking for in a candidate.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the company's future plans for the customer service team or how they measure success in this role. This shows that you're not just interested in the job, but also in contributing to the company's growth.